Can I transfer my number to E.Tel?

Yes, transferring your number is simple and easy. When you activate your SIM, simply choose transfer your existing number. You will need your current provider's account number or registered date of birth for us to begin the transfer process.

It will take 3-5 business days to transfer your number, your patience is appreciated!

To protect our customers from unauthorised ports, an additional identity verification process is used to verify the rights of use holder has authorised the request. We will confirm by one of the 2 methods:

  1. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation. 

  2. We will send a unique verification code directly to service number to be transferred via SMS, you will need to provide us this exact code to authorise the transfer.

Please ensure your number is active with your existing provider until the transfer as completed, otherwise we will not be able to complete the transfer.

What should I do if I suspect my number has been transferred without my consent?

If you suspect your number has been transferred illegally and without your consent, you should immediately:

  • Report the activity to the Australian Federal Police or the relevant State or Territory Police.

  • Report any suspicious activity to Scamwatch and the Australia Cybercrime Online Reporting Network (https://www.idcare.org/).

You should immediately contact your bank and any other services your use (e.g. social media, email account) which might verify you via your mobile number.

CONTACT US

Email: support@etel.com.au

Tel:     1300 383 588

OFFICE HOURS:

 

Mon - Fri 9:30am - 6:00pm

PO Box 6093 North Sydney

NSW 2059

ADDRESS:

204/66 Berry St

North Sydney, NSW 2060

©2020 E.Tel Communications Pty Ltd    ABN:  84 075 084 329.