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Enjoy Australia's most affordable SIM only mobile plans on the reliable Optus network. Keep your number and start enjoying great savings today. Saver 12GB $12 for first three months. Reverts to standard rate of $23.90 for 12GB thereafter. Promo available exclusively through this link. Offer ends 30th November 2025. Plan Inclusions 12GB data Lots of data for one of Australia's lowest monthly fees Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 100mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Your Billing Cycle is from the 1st day to the last day of each month Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM Terms & Fair Use Policy Apply Critical Information Summaries Offer ends 30th November 2025 Unlimited national calls & SMS 100mins free international calls No lock-in contract Number transfers and new nmbers only Free eSIM or physical SIM Keep your existing number Powered by the reliable Optus network Buy Now SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. by Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr My experience was fantastic nice people on the phone very friendly and polite. by Alan J. on 07 Jan, 2025 Great service and really helpful customer support. Would highly recommend. by Sophie C. on 08 Feb, 2024 Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service. by Wenbin X. on 20 May, 2024 Each person in our company has an Etel phone number! Convenient and easy to use! by Charles L on 07 Jun, 2024 Great customer service team! So quick at replying to my request and was so lovely! by Hannah M. on 19 Feb, 2025 Write a Review UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. E.Tel also provides super affordable Travel eSIM services so that you can get access to data almost anywhere in the world! Visit our Travel eSIM page for further details. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I exceed the data allowance? We don't want our customers to run out of data because unhappy customers are bad for business, which is why we send more usage notifications than other providers. This way, our customers have more mobile data when they need it! We also have some of the lowest excess data charges in Australia. Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you require plans with no excess data charges, please check our website for 28 day plans, or alternatively call our customer support team on 1300 383 588 to find out the most suitable plan for you. What's the billing cycle and charge? Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first.

Get the E.Tel Simple $36.90 for 36GB Mobile Plan . Unlimited calls & texts, free international minutes, no lock-in contract and Optus network coverage. 36GB Switch to E.Tel today to start saving on your mobile plan with some of Australia's lowest monthly fees! Plan Inclusions 36GB data Lots of data for one of Australia's lowest monthly fees Free bonus travel eSIM Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 day travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM Offer for further details. Unlimited national calls and SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Included international calls 200mins international calls included 75 destinations Month-to-month, no lock-in contract Your Billing Cycle is from the first day to the last day of each month eSIM and physical SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Check if your phone supports eSIM *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries Limited Time Only! $26.90 Unlimited national calls & SMS 200mins international calls No lock-in contract Keep your existing number eSIM and physical SIM options Uncapped superfast speeds Excellent customer service Powered by the reliable Optus network Claim Offer SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 Write a Review One of the lowest monthly fees on the Optus network Turbocharged sim only mobile plans, wallet-friendly prices, E.Tel Mobile keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions New Number Plan Why is this plan only for new mobile numbers? This plan is designed specifically for customers who want a fresh new number, and it comes with a unique perk. We currently have a limited batch of highly sought-after premium numbers (Gold, Platinum, Silver, Bronze) that we’re releasing at a special price. What are the benefits of getting a new number? Getting a new number can be a smart choice: Great for business or branding, Perfect as a backup or secondary number, Helps keep your personal number private, Access to premium patterns normally not available. Can I bring my existing number to this plan? This particular offer is for new numbers only. If keeping your current number is important, you can still join E.Tel through any of our regular plans here. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls with rates starting from $0.10/min to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low plan fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. For countries not listed above, see our international call rate table here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I exceed the data allowance? Once your data or credit runs out (or the day after your current period ends - whichever comes first), your plan will automatically renew. Any extra usage after your data runs out is counted as part of your new plan period, so you're always covered without surprise charges.

Get the E.Tel Always $29.90 for 45GB Mobile Plan . Unlimited calls & texts, free international minutes, no lock-in contract and Optus network coverage. 45GB Switch to E.Tel today to start saving on your mobile plan. Always $29.90 monthly plan fee, every Month! Plan Inclusions 45GB data Speed is uncapped, often over 200Mbps Extra data only $5/GB, no bill shock Free bonus travel eSIM Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 day travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM Offer for further details. Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 250mins free international calls 75 destinations Month-to-month, no contract Your Billing Cycle is from the first day to the last day of each month eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Check if your phone supports eSIM *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries Best Value $29.90/mth Unlimited national calls & SMS 250mins free international calls No lock-in contract Price doesn’t change eSIM and standard SIM options Keep your existing number Powered by the Optus network 100% Australian owned Claim Offer SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 Write a Review One of the lowest monthly fees on the Optus network Turbocharged sim only mobile plans, wallet-friendly prices, E.Tel Mobile keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions New Number Plan Why is this plan only for new mobile numbers? This plan is designed specifically for customers who want a fresh new number, and it comes with a unique perk. We currently have a limited batch of highly sought-after premium numbers (Gold, Platinum, Silver, Bronze) that we’re releasing at a special price. What are the benefits of getting a new number? Getting a new number can be a smart choice: Great for business or branding, Perfect as a backup or secondary number, Helps keep your personal number private, Access to premium patterns normally not available. Can I bring my existing number to this plan? This particular offer is for new numbers only. If keeping your current number is important, you can still join E.Tel through any of our regular plans here. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls with rates starting from $0.10/min to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low plan fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. For countries not listed above, see our international call rate table here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I exceed the data allowance? Once your data or credit runs out (or the day after your current period ends - whichever comes first), your plan will automatically renew. Any extra usage after your data runs out is counted as part of your new plan period, so you're always covered without surprise charges.

Get the E.Tel New Number Plan 12GB for $12/month Promotion . Unlimited calls & texts, free international minutes, no lock-in contract and Optus network coverage. New Number Plan 12GB $12.00 for first eight months. Reverts to standard rate of $18.90 thereafter. New number only. Limited to 500 signups. Plan Inclusions 12GB Data Lots of data for one of Australia's lowest monthly fees. Speed is uncapped, powered by the fast and reliable Optus network. Free bonus travel eSIM Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 day travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM Offer for further details. Unlimited national calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Included international calls 100 mins free international calls* to 75 destinations Perfect for keeping in touch with friends and family overseas. 75 destinations Month-to-month, no lock-in contract Monthly fees begin only after activation. Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries Limited Time Only! 12GB $12 Bonus data roaming* 100 mins international calls No lock-in contract Free travel eSIM included - save up to $150 on roaming* Free gold tier numbers available Unlimited national calls & SMS eSIM and physical SIM options Powered by Optus Claim Offer SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 Write a Review One of the lowest monthly fees on the Optus network Turbocharged sim only mobile plans, wallet-friendly prices, E.Tel Mobile keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions New Number Plan Why is this plan only for new mobile numbers? This plan is designed specifically for customers who want a fresh new number, and it comes with a unique perk. We currently have a limited batch of highly sought-after premium numbers (Gold, Platinum, Silver, Bronze) that we’re releasing at a special price. What are the benefits of getting a new number? Getting a new number can be a smart choice: Great for business or branding, Perfect as a backup or secondary number, Helps keep your personal number private, Access to premium patterns normally not available. Can I bring my existing number to this plan? This particular offer is for new numbers only. If keeping your current number is important, you can still join E.Tel through any of our regular plans here. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls with rates starting from $0.10/min to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low plan fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. For countries not listed above, see our international call rate table here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I exceed the data allowance? Once your data or credit runs out (or the day after your current period ends - whichever comes first), your plan will automatically renew. Any extra usage after your data runs out is counted as part of your new plan period, so you're always covered without surprise charges.

Find all the support you need for your E.Tel home internet service, including FAQs, troubleshooting tips, and a step-by-step modem setup guide. Get quick answers and stay connected with our comprehensive support resources. Home Internet Support Get all the help you need, from FAQs to modem setup guides. Need Help? Frequently asked questions E.Tel Modem Guide BYO Modem Guide Fibre to the Node (FTTN) / Fibre to the Basement (FTTB) Step 1: Confirm Your Internet is Active You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup. Step 2: Unbox Your Modem Before starting, make sure you have all items in the box. The cables included are: Ethernet Cable (RJ-45) DSL Cable (RJ-11) Power Cable Step 3: Set Up Your Modem Connections Step 4: Wait 15 Minutes for the Modem to Initialize After about 15 minutes, you should see Power, Internet, and Wi-Fi lights turn solid blue. Step 5: Connect Your Devices to Wi-Fi Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem. On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name. Enter the Wi-Fi password when prompted and connect. Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here. Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below. Fibre to the Premises (FTTP) / Fixed Wireless (FW) Step 1: Confirm Your Internet is Active You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup. Step 2: Unbox Your Modem Before starting, make sure you have all the necessary cables: Ethernet Cable (RJ-45) Power Cable * Note: You will also receive DSL Cable in the box, but you won’t need this for your setup. Step 3: Set Up Your Modem Connections Step 4: Wait 15 Minutes for the Modem to Initialize After about 15 minutes, you should see Power, Internet, and Wi-Fi lights turn solid blue. Step 5: Connect Your Devices to Wi-Fi Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem. On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name. Enter the Wi-Fi password when prompted and connect. Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here. Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below. Hybrid Fibre Coaxial (HFC) Step 1: Confirm Your Internet is Active You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup. Step 2: Unbox Your Modem Before starting, make sure you have all the necessary cables: Ethernet Cable (RJ-45) Power Cable * Note: You will also receive DSL Cable in the box, but you won’t need this for your setup. Step 3: Set Up Your Modem Connections Step 4: Wait 15 Minutes for the Modem to Initialize After about 15 minutes, you should see Power, WAN/DSL, Internet, and WLAN lights turn solid blue. Step 5: Connect Your Devices to Wi-Fi Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem. On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name. Enter the Wi-Fi password when prompted and connect. Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here. Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below. Fibre to the Curb (FTTC) Step 1: Confirm Your Internet is Active You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup. Step 2: Unbox Your Modem Before starting, make sure you have all the necessary cables: Ethernet Cable (RJ-45) Power Cable * Note: You will also receive DSL Cable in the box, but you won’t need this for your setup. Step 3: Set Up Your Modem Connections Step 4: Wait 15 Minutes for the Modem to Initialize After about 15 minutes, you should see Power, WAN/DSL, Internet, and WLAN lights turn solid blue. Step 5: Connect Your Devices to Wi-Fi Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem. On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name. Enter the Wi-Fi password when prompted and connect. Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here. Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below. Modem Setup Guide Ensure you know your home internet connection type before proceeding. Here's how to get started: Click Here to check your connection type to find out if your address is connected via FTTP, FTTN, HFC, FTTC, or FW. Once you know your connection type, click the setup guide below.

See Australia's most affordable SIM only mobile plans on the reliable Optus network. Bring your number across to E.Tel Mobile to start enjoying great savings today. 28-Day PLANS Small 28-Day Plans No excess data charges! These plans simply auto-renew when you run out! Perfect for kids, or if your data usage varies a lot. Most popular 12GB $22 Unlimited local calls & SMS $22.00 credit for other services 28 day renewal No excess data fees Keep your existing number eSIM and physical SIM options Powered by Optus View Details Buy Now 25GB $25 Unlimited local calls & SMS $25.00 credit for other services 28 day renewal No excess data fees Keep your existing number eSIM and physical SIM options Powered by Optus View Details Buy Now Amazing value! 50GB $36 Unlimited local calls & SMS $36.00 credit for other services 28 day renewal No excess data fees Keep your existing number eSIM and physical SIM options Powered by Optus View Details Buy Now UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 Write a Review

Enjoy Australia's most affordable SIM only mobile plans on the reliable Optus network. Keep your number and start enjoying great savings today. Simple 36GB Exclusive plan for Facebook customers only. Switch to E.Tel today to start saving on your mobile plan with some of Australia's lowest monthly fees! Plan Inclusions 36GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 200 mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Your Billing Cycle is from the 1st day to the last day of each month Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM. Terms & Fair Use Policy Apply Critical Information Summaries EXCLUSIVE PLAN Unlimited calls & text across Aus 200mins international calls No lock-in contract Exclusive plan for Facebook customers Keep your existing number Free eSIM or physical SIM Uncapped superfast speeds Powered by the reliable Optus network Buy Now UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. JOIN THOUSANDS OF HAPPY CUSTOMERS We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel Mobile. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre to quickly answer questions regarding your mobile plans Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. by Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr My experience was fantastic nice people on the phone very friendly and polite. by Alan J. on 07 Jan, 2025 Great service and really helpful customer support. Would highly recommend. by Sophie C. on 08 Feb, 2024 Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service. by Wenbin X. on 20 May, 2024 Each person in our company has an Etel phone number! Convenient and easy to use! by Charles L on 07 Jun, 2024 Great customer service team! So quick at replying to my request and was so lovely! by Hannah M. on 19 Feb, 2025 Frequently asked questions Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. E.Tel also provides super affordable Travel eSIM services so that you can get access to data almost anywhere in the world! Visit our Travel eSIM page for further details. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I exceed the data allowance? We don't want our customers to run out of data because unhappy customers are bad for business, which is why we send more usage notifications than other providers. This way, our customers have more mobile data when they need it! We also have some of the lowest excess data charges in Australia. Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you require plans with no excess data charges, please check our website for 28 day plans, or alternatively call our customer support team on 1300 383 588 to find out the most suitable plan for you. What's the billing cycle and charge? Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first.

Important notice about the 3G network shutdown at E.Tel. Find out how the upcoming 3G shutdown in September 2024 will affect your mobile service and what steps you need to take. Stay connected by upgrading to 4G or 5G. Learn more and prepare today. As technology evolves, so does the need to update older systems to make way for new advancements. As E.Tel's network provider, Optus is committed to ensuring the best service and connectivity for all our customers and are therefore is now underway in implementing the 3G shutdown. This change will allow enhanced network capacity and speed as we expand our 4G and 5G services. Please note that as of the end of October, handsets that do not support 4G VoLTE will not function in Australia. What is 3G? Introduced in 1998, 3G (third generation) technology revolutionized mobile communications, allowing voice, text, and even video calls. However, with the advent of 4G in 2008 and now 5G, mobile technology has made significant advances, supporting faster speeds and new applications like streaming high-definition video and sophisticated augmented reality (AR) experiences. Why is 3G being phased out? The 3G network still functions but is being decommissioned to free up spectrum for more advanced 4G and 5G networks. This process helps optimize the use of the radio frequency spectrum, ensuring better service and coverage for newer technologies. How will this affect you? Devices solely reliant on 3G—including certain older mobile phones, EFTPOS machines, medical devices, and security systems—now no longer function and users are advised to upgrade to a supported device. Nationwide 3G Shutdown UPDATE: As of the 28th October 2024 the nationwide 3G shutdown is underway Need Help? Phone is 3G As the 3G network has shut down, phones that only support 3G will no longer work on Australian networks. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. Which phones are impacted?

Save on mobile with E.Tel's budget-friendly SIM-only plans. Keep your current number and benefit from Optus network coverage and competitive rates. $38.90 60GB Plan for $19.90 $19.90 for first three months. Reverts to standard rate of $38.90 for 60GB thereafter. Offer ends 30 November 2025. New customers only. Plan Inclusions 60GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 300mins free international calls to 75 destinations , perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Monthly fees begin only after activation. Free eSIM or physcial SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM . Free bonus travel eSIM Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 days travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM Offer for further details. *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries Offer ends 30 November 2025 Unlimited local calls, SMS & MMS 300mins free international calls No lock-in contract Buy Now Exclusive plan for Facebook customers Free eSIM or phyiscal SIM Keep your existing number Powered by Optus Free travel eSIM included* - Save up to $150 on roaming* UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Join thousands of happy customers We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. by Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr My experience was fantastic nice people on the phone very friendly and polite. by Alan J. on 07 Jan, 2025 Great service and really helpful customer support. Would highly recommend. by Sophie C. on 08 Feb, 2024 Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service. by Wenbin X. on 20 May, 2024 Each person in our company has an Etel phone number! Convenient and easy to use! by Charles L on 07 Jun, 2024 Great customer service team! So quick at replying to my request and was so lovely! by Hannah M. on 19 Feb, 2025 Frequently asked questions Travel eSIM New Number Plan Billing FAQ E.Tel Modem Guide BYO Modem Guide Home Internet Getting Started FAQ Home Internet Technical FAQ Plans FAQ Scam Awareness 28 Day Plans What is a Travel eSIM? An E.Tel Travel eSIM is a digital SIM you install on your phone by scanning a QR code. Most phones made after 2018 can handle eSIMs. Once added, it connects to our partner networks overseas and your plan starts when you first connect abroad. It helps you avoid expensive roaming charges, gives you flexibility to choose data packs for your destination, and makes it easy to manage your usage without surprises. There is no physical SIM to swap, and you can usually keep your main number active for calls and SMS while using the E.Tel eSIM for data, as long as your phone is unlocked and eSIM compatible. How does a Travel eSIM work? Using an E.Tel Travel eSIM is easy. After purchase, we email the eSIM and instructions to you. eSIMs can be installed and working with just one click. You can also add it by scanning the QR code that we send you. Your plan only starts when you arrive at your destination. The moment you land you can connect instantly to our partner networks, so you can use maps, messaging, browsing, straight away. How do I know if my phone can use an eSIM? To check eSIM compatibility, dial *#06#. If your phone supports eSIM, a 32-digit EID number will appear on your screen. Is Travel eSIM the same as roaming? Unlike traditional roaming that hits you with those hefty charges while you're abroad, travel eSIMs are a game changer. Here's what makes them cool: Cost Savings: Say goodbye to crazy roaming fees by picking local data plans that fit your trip. Flexibility: Switch up your data packages on the fly without having to mess with SIM cards. Control: Keep tabs on your data use and spending, so you won't get hit with surprise charges. In short, travel eSIMs are a smarter and easier way to stay connected when you're traveling compared to old-school roaming. When should I buy and activate my Travel eSIM? We recommend ordering your eSIM before you travel so you have it ready before landing. We recommend installing it on the day before departure, while you are connected to WiFi. Activation happens automatically when you connect overseas, so you will not lose any days from your plan before your trip. How much data do I need while travelling? It depends on your usage: Light use: such as messaging and emails usually needs about 1 to 3 GB per week. Moderate use: such as browsing, social media, or maps needs around 5 to 10 GB per week. Heavy use: such as streaming or video calls can require 15 GB or more per week. What happens if I run out of data? If you use up your data before your plan expires, you can simply purchase another Travel eSIM plan. Most of our eSIMs can be topped-up. Your SIM will stay active and you will just switch to a new data pack. What happens when my plan expires? Your data will stop working when the plan period ends. If you would like to continue using data, simply top it up, or purchase another Travel eSIM plan from E.Tel. How do I activate my Travel eSIM when I land? Simply scan your eSIM QR code to add the eSIM to your phone, turn on mobile data and data roaming, and you will connect automatically to the local network.

Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. EXCLUSIVE MOBILE DISCOUNT China Airlines Passengers Only Please select: I'm an Australian Resident I'm not an Australian Resident support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

Interested in partnering with E.Tel? Get in touch to discuss mobile and travel eSIM partnerships tailored to your organisation. GET IN TOUCH PARTNER WITH E.TEL We’re always open to working with like-minded businesses and strategic partners. Share a few details below and our team will be in touch to explore how we can collaborate. Interested in partnering with E.Tel? Offer exclusive discounts on E.Tel’s mobile and travel eSIM products to your customers or members, or earn commission on every successful referral. We work with organisations of all sizes and tailor partnerships to fit your needs, including: Custom discount codes Dedicated landing pages Member or platform integrations Customised product offerings Most partnerships can be set up and ready to launch within just a few days. Simply send us message. Partnership Enquiry Organisation/Company Name* Contact Name* Email* Phone Subject* Tell us about your organisation & partnership idea* Let's Partner Follow Us Facebook @ auetel Instagram @ etelmobile Twitter @ Etel_Mobile

Get affordable SIM only mobile plans on the Optus network. Keep your number, enjoy reliable coverage, and start saving today. Value Plan 40GB Exclusive plan for new customers only. Switch to E.Tel today to start saving on your mobile plan with some of Australia's lowest monthly fees! Plan Inclusions 40GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Free bonus travel eSIM* Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 day travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM offer for further details. Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 200 mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Monthly fees begin only after activation. Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM. *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries NEW CUSTOMERS ONLY Free data roaming included* 200mins international calls No lock-in contract Unlimited calls & SMS across Australia Keep your existing number eSIM or physical SIM options Uncapped superfast speeds Powered by Optus Buy Now UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. by Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr My experience was fantastic nice people on the phone very friendly and polite. by Alan J. on 07 Jan, 2025 Great service and really helpful customer support. Would highly recommend. by Sophie C. on 08 Feb, 2024 Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service. by Wenbin X. on 20 May, 2024 Each person in our company has an Etel phone number! Convenient and easy to use! by Charles L on 07 Jun, 2024 Great customer service team! So quick at replying to my request and was so lovely! by Hannah M. on 19 Feb, 2025 Write a Review Frequently asked questions Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. E.Tel also provides super affordable Travel eSIM services so that you can get access to data almost anywhere in the world! Visit our Travel eSIM page for further details. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I exceed the data allowance? We don't want our customers to run out of data because unhappy customers are bad for business, which is why we send more usage notifications than other providers. This way, our customers have more mobile data when they need it! We also have some of the lowest excess data charges in Australia. Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you require plans with no excess data charges, please check our website for 28 day plans, or alternatively call our customer support team on 1300 383 588 to find out the most suitable plan for you. What's the billing cycle and charge? Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first.