FAQ

Is there a contract?

No, cancel anytime and your plan will cease at the end of the current billing period.

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Can I use my own number?

Yes, you can bring your number across by providing your account details from your current service provider when you activate your SIM. Note: Due to system upgrades, porting your number will take longer than usual, approximately 7-14 business days.

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How long does it take to receive my SIM?

We send your sim card via Australia Post on the day or the next working day of your order. According to Australia Post, it normally takes 2-7 working days depending on your area. Express Post can be arranged upon request for an extra charge of $5.95

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What happens when I run out of Data or Included value?

If you run out of Data or Included Value, your plan will automatically renew on a fresh 30-day period.

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Can I make international calls?

Yes, these plans include $9.95/$14.95/$19.95/$24.95 to call internationally.

Special $0.10/min to 70 countries including: 

Austria, Argentina, Belgium, Brazil, Brunei, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Dominican Republic, East Timor, Fiji, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Ireland, Israel (& Occ Terr), Italy, Japan, Kiribati, Korea South, Lebanon, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niue Island, Norfolk Is, Norway, Palestine, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Russia, Samoa (Western), Singapore, Solomon Islands, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, Ukraine, United Kingdom, US Virgin Islands, USA, Vanuatu, Vatican City, Venezuela, Vietnam

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Calls to destinations not in this list are charged at a different rate, please see here for rates.

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