There are no contracts for our SIM only plans, cancel at anytime and your plan will cease when your current period ends.
Yes, transferring your number is easy. Simply provide your account details from your current service provider when you activate your SIM. Note: Porting your number will take approximately 15 minutes - 4 hours.
Your sim card will be sent via Australia Post on the day or the next working day of your order. It takes approximately 2-7 working days depending on your area. Express Post is available for a small fee.
Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au.
Yes, all our plans can make international calls. This plan includes free 100 minutes international calls to 70 countries including:
Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, Us Virgin Is, USA, Venezuela, Vietnam
If you have trouble dialling internationally, please contact us to activate your IDD service.
Please check your plan's Critical Information Summary to find out your plan's included value for international calls.
Monthly Plan Users
Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month.
(e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August).
30-day or 28-day Plans
You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first.