Service Legals
Policies, Terms & Conditions
All the legal stuff that you should know about.
Mobile Plans General Terms and Conditions
E.Tel's mobile plans service terms, covering service provision, billing, customer obligations, privacy, and dispute resolution.
Home Internet General Terms and Condition
E.Tel's home internet service terms, covering service provision, billing, customer obligations, privacy, and dispute resolution.
Important Information
Overview of E.Tel’s key information on compliance, sales, usage, billing, network, security, and customer support.
Standard Form of Agreement (SFOA)
Fair Use Policy
E.Tel's fair use policy, which defines normal personal use as well as defines examples of unreasonable use. Important for keeping prices low for everybody.
Customer Complaints Policy
Overview of E.Tel's complaints handling and resolution process. We strive to offer a 5 star customer experience to all our customers!
Appointment of Advocate or Authorised Representative
Not around to manage your account? Use this form to appoint an authorised representative.
Domestic Violence Resources
E.Tel is strongly against domestic violence. If you are a victim, let us know and we will do what we can to assist.