Policies, Terms & Conditions

E.Tel's mobile plans fair use policy, which defines normal personal use as well as defines examples of unreasonable use. Important for keeping prices low for everybody.

E.Tel’s travel eSIM financial hardship policy provides support for customers facing payment difficulties, offering payment plans and billing support for those in need.

Overview of E.Tel's complaints handling and resolution process. We strive to offer a 5 star customer experience to all our customers!

Not around to manage your account? Use this form to appoint an authorised representative.

If you are experiencing DFV, E.Tel is committed to supporting you with care, respect and understanding.

At E.Tel, we take your privacy seriously. Our policy explains how we collect, use, store and disclose your personal information.

E.Tel’s financial hardship policy provides support for customers facing payment difficulties, offering payment plans and billing support for those in need.

E.Tel’s Direct Debit Policy outlines how payments are processed, including billing schedules, authorisations, and customer responsibilities.