FAQ & Support Topics

An E.Tel Travel eSIM is a digital SIM you install on your phone by scanning a QR code. Most phones made after 2018 can handle eSIMs. Once added, it connects to our partner networks overseas and your plan starts when you first connect abroad.

It helps you avoid expensive roaming charges, gives you flexibility to choose data packs for your destination, and makes it easy to manage your usage without surprises.

There is no physical SIM to swap, and you can usually keep your main number active for calls and SMS while using the E.Tel eSIM for data, as long as your phone is unlocked and eSIM compatible.

Using an E.Tel Travel eSIM is easy. After purchase, we email the eSIM and instructions to you. eSIMs can be installed and working with just one click. You can also add it by scanning the QR code that we send you.

Your plan only starts when you arrive at your destination. The moment you land you can connect instantly to our partner networks, so you can use maps, messaging, browsing, straight away.

To check eSIM compatibility, dial *#06#. If your phone supports eSIM, a 32-digit EID number will appear on your screen.

Unlike traditional roaming that hits you with those hefty charges while you're abroad, travel eSIMs are a game changer.

Here's what makes them cool:

• Cost Savings: Say goodbye to crazy roaming fees by picking local data plans that fit your trip.

• Flexibility: Switch up your data packages on the fly without having to mess with SIM cards.

• Control: Keep tabs on your data use and spending, so you won't get hit with surprise charges.

In short, travel eSIMs are a smarter and easier way to stay connected when you're traveling compared to old-school roaming.

We recommend ordering your eSIM before you travel so you have it ready before landing. We recommend installing it on the day before departure, while you are connected to WiFi.

Activation happens automatically when you connect overseas, so you will not lose any days from your plan before your trip.

It depends on your usage:

Light use: such as messaging and emails usually needs about 1 to 3 GB per week.

Moderate use: such as browsing, social media, or maps needs around 5 to 10 GB per week.

Heavy use: such as streaming or video calls can require 15 GB or more per week.

If you use up your data before your plan expires, you can simply purchase another Travel eSIM plan. Most of our eSIMs can be topped-up. Your SIM will stay active and you will just switch to a new data pack.

Your data will stop working when the plan period ends. If you would like to continue using data, simply top it up, or purchase another Travel eSIM plan from E.Tel.

Simply scan your eSIM QR code to add the eSIM to your phone, turn on mobile data and data roaming, and you will connect automatically to the local network.