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Important Notice for E.Tel Customers:

Upcoming 3G Network Shutdown on September 2024

As technology evolves, so does the need to update older systems to make way for new advancements. As E.Tel's network provider, Optus is committed to ensuring the best service and connectivity for all our customers and are therefore announcing the planned shutdown of the 3G network in September 2024. This change will allow enhanced network capacity and speed as we expand our 4G and 5G services.


What is 3G?

Introduced in 1998, 3G (third generation) technology revolutionized mobile communications, allowing voice, text, and even video calls. However, with the advent of 4G in 2008 and now 5G, mobile technology has made significant advances, supporting faster speeds and new applications like streaming high-definition video and sophisticated augmented reality (AR) experiences.

Why is 3G being phased out?

The 3G network still functions but is being decommissioned to free up spectrum for more advanced 4G and 5G networks. This process helps optimize the use of the radio frequency spectrum, ensuring better service and coverage for newer technologies.

How will this affect you?

Devices solely reliant on 3G—including certain older mobile phones, EFTPOS machines, medical devices, and security systems—will no longer function once the network is shut down. It’s crucial for users of such devices to prepare for this change to avoid disruption.

What should you do?

  1. Check now whether your device is dependent on 3G. You can refer to the device’s manual or contact the manufacturer. For a guide on likely affected devices, click here.

  2. Plan Your Upgrade: Unfortunately, 3G devices cannot be adapted to newer networks. You will need to switch to a device compatible with 4G or 5G networks.

  3. Switch device before September 2024 and continue using your service.

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