FAQ

Is there a contract?

No, cancel at anytime and your plan will cease at the end of the month.

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Can I use my own number?

Yes, you can bring your number across by providing your account details from your current service provider when you activate your SIM. Transferring your existing number takes approximately 3-7 business days.

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How long does this special last?

The special price of $18/month is available for 12 months.

After 12 months the plan will revert back to the standard price of $25/month.

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How long does it take to receive my SIM?

We send your sim card via Australia Post on the day or the next working day of your order. According to Australia Post, it normally takes 2-5 working days depending on your area. Express Post can be arranged upon request for an extra charge of $4.95

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What happens when I run out of data?

Unlike many plans on the market which charges excess data @ $10/GB block, E.Tel’s Big Data Plan only charges excess data at a fair rate of $0.01 per MB (billed in KB increments). e.g. If your excess data is 200 MB (0.2GB), it will only cost $2, NOT $10.

To avoid excess usage, try to connect to WiFi wherever it is available and check your usage at www.etel.com.au/account regularly.

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Can I make international calls?

Yes, these plans include 100 FREE call minutes to 70 countries including: 

Austria, Argentina, Belgium, Brazil, Brunei, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Dominican Republic, East Timor, Fiji, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Ireland, Israel (& Occ Terr), Italy, Japan, Kiribati, Korea South, Lebanon, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niue Island, Norfolk Is, Norway, Palestine, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Russia, Samoa (Western), Singapore, Solomon Islands, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, Ukraine, United Kingdom, US Virgin Islands, USA, Vanuatu, Vatican City, Venezuela, Vietnam

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Excess minutes to these destinations are charged at its standard rate.
Calls to destinations not in this list are not included and will be charged separately, please see here for rates.

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What's the billing cycle and charge?

Our Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month.
(e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August).

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