Home Internet Support

Step 1: Confirm Your Internet is Active You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup. Step 2: Unbox Your Modem Before starting, make sure you have all items in the box. The cables included are: • Ethernet Cable (RJ-45) • DSL Cable (RJ-11) • Power Cable Step 3: Set Up Your Modem Connections https://static.wixstatic.com/media/b2aaae_ebe27121d883482184ab2fb55b5b2fb9~mv2.png Step 4: Wait 15 Minutes for the Modem to Initialize After about 15 minutes, you should see Power, Internet, and Wi-Fi lights turn solid blue. https://static.wixstatic.com/media/b2aaae_2ec0b5d643a9458b88c74e9d15aa2540~mv2.png Step 5: Connect Your Devices to Wi-Fi • Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem. • On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name. • Enter the Wi-Fi password when prompted and connect. https://static.wixstatic.com/media/b2aaae_dd32de294fda47ea823c698d09088bb5~mv2.png Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here.(https://www.etel.com.au/contact-us) Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below.

Step 1: Confirm Your Internet is Active You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup. Step 2: Unbox Your Modem Before starting, make sure you have all the necessary cables: • Ethernet Cable (RJ-45) • Power Cable * Note: You will also receive DSL Cable in the box, but you won’t need this for your setup. Step 3: Set Up Your Modem Connections https://static.wixstatic.com/media/b2aaae_40e0f78efaa04740a5ec6e0b4cc597b8~mv2.png Step 4: Wait 15 Minutes for the Modem to Initialize After about 15 minutes, you should see Power, Internet, and Wi-Fi lights turn solid blue. https://static.wixstatic.com/media/b2aaae_2ec0b5d643a9458b88c74e9d15aa2540~mv2.png Step 5: Connect Your Devices to Wi-Fi • Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem. • On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name. • Enter the Wi-Fi password when prompted and connect. https://static.wixstatic.com/media/b2aaae_dd32de294fda47ea823c698d09088bb5~mv2.png Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here.(https://www.etel.com.au/contact-us) Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below.

Step 1: Confirm Your Internet is Active You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup. Step 2: Unbox Your Modem Before starting, make sure you have all the necessary cables: • Ethernet Cable (RJ-45) • Power Cable * Note: You will also receive DSL Cable in the box, but you won’t need this for your setup. Step 3: Set Up Your Modem Connections https://static.wixstatic.com/media/b2aaae_b908a3aba4394b58919fc324debc32e0~mv2.png Step 4: Wait 15 Minutes for the Modem to Initialize After about 15 minutes, you should see Power, WAN/DSL, Internet, and WLAN lights turn solid blue. https://static.wixstatic.com/media/b2aaae_2ec0b5d643a9458b88c74e9d15aa2540~mv2.png Step 5: Connect Your Devices to Wi-Fi • Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem. • On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name. • Enter the Wi-Fi password when prompted and connect. https://static.wixstatic.com/media/b2aaae_dd32de294fda47ea823c698d09088bb5~mv2.png Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here.(https://www.etel.com.au/contact-us) Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below.

Step 1: Confirm Your Internet is Active You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup. Step 2: Unbox Your Modem Before starting, make sure you have all the necessary cables: • Ethernet Cable (RJ-45) • Power Cable * Note: You will also receive DSL Cable in the box, but you won’t need this for your setup. Step 3: Set Up Your Modem Connections https://static.wixstatic.com/media/b2aaae_afb811c594c94d15984a33499ac21871~mv2.png Step 4: Wait 15 Minutes for the Modem to Initialize After about 15 minutes, you should see Power, WAN/DSL, Internet, and WLAN lights turn solid blue. https://static.wixstatic.com/media/b2aaae_2ec0b5d643a9458b88c74e9d15aa2540~mv2.png Step 5: Connect Your Devices to Wi-Fi • Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem. • On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name. • Enter the Wi-Fi password when prompted and connect. https://static.wixstatic.com/media/b2aaae_dd32de294fda47ea823c698d09088bb5~mv2.png Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here.(https://www.etel.com.au/contact-us) Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below.