Frequently asked questions
Bill Issue Date: 10th October
Due Date: 26th October
Your billing period starts from the 1st to the last day of each month, and your monthly plan fees are charged in advance. If your service starts partway through a month, your first bill will include pro-rated charges for the remaining days of your start month.
This section provides a detailed breakdown of the charges for your first bill:
Monthly Charge for October (see point A):
This is the standard monthly fee for October ($23.90). It was paid upfront during sign-up and is applied as a credit in the "Last Bill" section.
Monthly Charge for November (see point B):
The monthly fee for November ($23.90) is billed in advance, as Monthly Plan fees are always charged ahead for the upcoming month.
Pro-rated Charges (see point C):
These cover the remaining days of the previous month (16th to 30th September) when your service was active before October.
In this example, the charges include $10.00 for service usage and $11.95 for the partial monthly plan fee.
Additional Charges:
Card Payment Processing Fee (2%): A small fee for processing card payments, shown as $0.48 in this example.
If you haven’t set up direct debit, refer to the following payment methods:
Auto Direct Debit: Set this up for automatic payments to ensure timely payment.
BPAY: Use the BPAY details listed on your invoice for payment through your bank.
Bank Transfer: Manually transfer funds using the bank details provided on your bill.
Online Payment: Log in to your E.Tel account to pay securely online.
Please make sure to pay your bill by the due date (26th October) to avoid any late fees.
Frequently asked questions
Bill Issue Date: 10th October
Due Date: 26th October
Your billing period starts from the 1st to the last day of each month, and your monthly plan fees are charged in advance. If your service starts partway through a month, your first bill will include pro-rated charges for the remaining days of your start month.
This section provides a detailed breakdown of the charges for your first bill:
Monthly Charge for October (see point A):
This is the standard monthly fee for October ($23.90). It was paid upfront during sign-up and is applied as a credit in the "Last Bill" section.
Monthly Charge for November (see point B):
The monthly fee for November ($23.90) is billed in advance, as Monthly Plan fees are always charged ahead for the upcoming month.
Pro-rated Charges (see point C):
These cover the remaining days of the previous month (16th to 30th September) when your service was active before October.
In this example, the charges include $10.00 for service usage and $11.95 for the partial monthly plan fee.
Additional Charges:
Card Payment Processing Fee (2%): A small fee for processing card payments, shown as $0.48 in this example.
If you haven’t set up direct debit, refer to the following payment methods:
Auto Direct Debit: Set this up for automatic payments to ensure timely payment.
BPAY: Use the BPAY details listed on your invoice for payment through your bank.
Bank Transfer: Manually transfer funds using the bank details provided on your bill.
Online Payment: Log in to your E.Tel account to pay securely online.
Please make sure to pay your bill by the due date (26th October) to avoid any late fees.
FAQ's
Frequently asked questions
Bill Issue Date: 10th October
Due Date: 26th October
Your billing period starts from the 1st to the last day of each month, and your monthly plan fees are charged in advance. If your service starts partway through a month, your first bill will include pro-rated charges for the remaining days of your start month.
This section provides a detailed breakdown of the charges for your first bill:
Monthly Charge for October (see point A):
This is the standard monthly fee for October ($23.90). It was paid upfront during sign-up and is applied as a credit in the "Last Bill" section.
Monthly Charge for November (see point B):
The monthly fee for November ($23.90) is billed in advance, as Monthly Plan fees are always charged ahead for the upcoming month.
Pro-rated Charges (see point C):
These cover the remaining days of the previous month (16th to 30th September) when your service was active before October.
In this example, the charges include $10.00 for service usage and $11.95 for the partial monthly plan fee.
Additional Charges:
Card Payment Processing Fee (2%): A small fee for processing card payments, shown as $0.48 in this example.
If you haven’t set up direct debit, refer to the following payment methods:
Auto Direct Debit: Set this up for automatic payments to ensure timely payment.
BPAY: Use the BPAY details listed on your invoice for payment through your bank.
Bank Transfer: Manually transfer funds using the bank details provided on your bill.
Online Payment: Log in to your E.Tel account to pay securely online.
Please make sure to pay your bill by the due date (26th October) to avoid any late fees.
Frequently asked questions
Bill Issue Date: 10th October
Due Date: 26th October
Your billing period starts from the 1st to the last day of each month, and your monthly plan fees are charged in advance. If your service starts partway through a month, your first bill will include pro-rated charges for the remaining days of your start month.
This section provides a detailed breakdown of the charges for your first bill:
Monthly Charge for October (see point A):
This is the standard monthly fee for October ($23.90). It was paid upfront during sign-up and is applied as a credit in the "Last Bill" section.
Monthly Charge for November (see point B):
The monthly fee for November ($23.90) is billed in advance, as Monthly Plan fees are always charged ahead for the upcoming month.
Pro-rated Charges (see point C):
These cover the remaining days of the previous month (16th to 30th September) when your service was active before October.
In this example, the charges include $10.00 for service usage and $11.95 for the partial monthly plan fee.
Additional Charges:
Card Payment Processing Fee (2%): A small fee for processing card payments, shown as $0.48 in this example.
If you haven’t set up direct debit, refer to the following payment methods:
Auto Direct Debit: Set this up for automatic payments to ensure timely payment.
BPAY: Use the BPAY details listed on your invoice for payment through your bank.
Bank Transfer: Manually transfer funds using the bank details provided on your bill.
Online Payment: Log in to your E.Tel account to pay securely online.
Please make sure to pay your bill by the due date (26th October) to avoid any late fees.
Modem Setup Guide
Ensure you know your home internet connection type before proceeding. Here's how to get started:
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Click Here to check your connection type to find out if your address is connected via FTTP, FTTN, HFC, FTTC, or FW.
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Once you know your connection type, click the setup guide below.