Our latest plans now include local MMS, along with unlimited local calls, SMS, and international minutes. For full details, check the plan info. Questions? Call us on 1300 383 588.
Contact Us
Complaints
Find out how to give us your feedback.
We're sorry things haven't gone as expected.
At E.Tel Mobile, we're committed to providing great service and support. If you're unhappy with any aspect of our products, services or customer experience, we'd like the opportunity to make it right.
We take complaints seriously and are committed to handling them fairly, confidentially and as quickly as possible. This page explains how you can lodge a complaint and what you can expect from us throughout the process.
Contact Information
Complaint Hours
7 Days 8am - 8pm AEST
Contact Information
Phone: 1300 383 588
Email: support@etel.com.au
Complaint Hours
7 Days 8am - 8pm AEST
How We Handle Complaints
The contact methods listed above can be used to make a complaint, follow up on an existing complaint, report a service outage, or make an enquiry about a network outage.
Once we receive your complaint, we'll work with you to understand the issue and find a resolution. Wherever possible, we aim to resolve complaints during the first point of contact. If further investigation is required, we'll provide a complaint reference number, keep you informed of our progress, and let you know when you can expect an outcome.
Urgent complaints, including those relating to financial hardship, priority assistance, or potential service disconnection, will be prioritised and handled as quickly as possible.
Accessibility Assistance
If you are deaf, hard of hearing, or have a speech impairment, you can contact us through the National Relay Service (NRS):
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TTY users: Call 133 677
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Voice Relay users: Call 1300 555 727
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Internet Relay users: www.accesshub.gov.au
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TTY users: Call 133 677
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Voice Relay users: Call 1300 555 727
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Internet Relay users: www.accesshub.gov.au
Need further assistance?
We always aim to resolve complaints directly and fairly. However, if you're unhappy with our response or how your complaint has been handled, you may contact the Telecommunications Industry Ombudsman for independent assistance.
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Phone: 1 800 062 058
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