NBN Home Internet FAQ

Your E.Tel Home Internet service will be up and running in as little as 2–5 business days, depending on whether a technician visit is required. We keep you updated every step of the way, so you can enjoy fast and reliable internet sooner!

If you order an E.Tel modem, it will typically arrive within 3–7 business days. The modem comes pre-configured, making setup quick and easy! You’ll also receive a tracking number so you can monitor its delivery. With E.Tel, you can count on a fast and hassle-free setup.

Absolutely! You can upgrade or change your plan anytime, with changes effective from the next billing cycle. If your household's needs grow, switching to a faster or larger plan is easy with E.Tel. Simply log into your account portal or contact us for assistance.

A technician may be required if: This is your first time connecting to nbn® at your address. Additional installation work is needed, such as cabling or setting up the nbn® Connection Box. The technician will ensure all equipment is properly installed and tested to make sure your service is ready to go. We’ll let you know upfront, and E.Tel ensures everything is ready for your service to perform its best.

Not yet! Wait until your E.Tel service is fully activated and we confirm it is working perfectly. Making sure you don’t have downtime, and error is our top priority.

Moving your internet service to your new home is simple. Contact us with your moving date and new address, and we’ll handle the rest. We’ll help you choose the best plan available at your new location and disconnect your old service on the specified date. Once everything is set up, we’ll confirm your new service details via email.