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Get in touch with E.Tel for any enquiries or support. Contact our friendly customer service team via phone, email, or visit our office. We are here to help with your mobile plans, billing questions, and technical support needs. GET IN TOUCH How Did We Do? We’d love to hear your feedback! Scan the QR code below to let us know about your experience and how we can make it even better. Call Us 1300 383 588 Email support@etel.com.au Postal PO Box 6093 North Sydney NSW 2059 Business Hours Mon - Fri 9:30am - 6:00pm Follow Us Facebook @ auetel Instagram @ etelmobile Twitter @ Etel_Mobile

Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. EXCLUSIVE MOBILE DISCOUNT China Airlines Passengers Only Please select: I'm an Australian Resident I'm not an Australian Resident support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

Learn more about E.Tel Communications, one of Australia's fastest-growing mobile service providers. Discover our mission, values, and commitment to delivering affordable, flexible mobile plans on the reliable Optus network. Reach our local team and see why E.Tel is dedicated to providing exceptional customer service. SINCE 1999 ABOUT E.Tel Your trusted partner in mobile and NBN services that gives everyday Aussies what they really want WHY AUSTRALIANS CHOOSE E.TEL At E.Tel, we're more than just a service provider – we're your partner in staying connected. Whether it's through affordable mobile plans or reliable NBN services, we’re here to keep you connected to what matters most. We truly value every customer and are committed to providing you with the best possible experience. While the big providers keep raising prices, E.Tel stands against the trend, offering quality services at fair prices because you deserve better. OUR JOURNEY Your Trusted Partner in Mobile Communication Since 1999, E.Tel has been dedicated to connecting Australians. Starting as a business landline provider, we grew to become one of Australia's fastest growing mobile service providers, proudly serving not only Australians but also people newly arriving in Australia as an official and comprehensive telecom service provider. In 2025, we further expanded our offerings to introduce our global travel eSIM service—an innovative solution designed to provide convenient, affordable and seamless connectivity to world travellers. With coverage in over 200 countries, our eSIM service empowers you to stay connected wherever you go, reaching beyond Australia to truly connect you with the world. Easy to set up and ideal for staying online abroad, our global travel eSIM eliminates the hassle of expensive roaming charges and the need to swap physical SIM cards. Guided by local values and a personal approach, E.Tel is proud to be your trusted partner in both Australian and global connectivity. OUR COVERAGE Reaching 98.5% of Australians At E.Tel Mobile, we believe in the power of connection. That's why we've partnered with the superfast and reliable Optus network, allowing us to reach 98.5% of Australians. Whether you're browsing the web, streaming your favourite content, or staying in touch with loved ones, our extensive coverage ensures a seamless connection experience across the nation. OUR VALUES Simplicity, Transparency, Affordability We believe that mobile communication should be simple and accessible to all. Our commitment to clear and transparent pricing means you'll always know exactly what you're paying for. For senior Aussies, we offer unbeatable discounts via the state-run seniors card programs. OUR COMMITMENT People-Centric Customer Service At E.Tel, we understand the importance of human connection. That's why our local team is always ready to hear from you. We believe you shouldn't have to sift through pages of self-help guides or wait hours on hold. Our commitment is to provide the highest quality, human customer service to each and every one of our valued customers. We would also love to hear your feedback about our service. OUR CREDENTIALS Excellence in Telecommunications, Recognised and Certified READY TO MAKE THE SWITCH? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & great easy pricing. Choose Your Plan NOT SURE WHICH PLAN TO CHOOSE? Contact Us Today!

Explore E.Tel's FAQ & Support for answers to all your queries. Discover our cheap mobile plans, SIM-only options, eSIM services, and the best phone plans in Australia. Stay connected with our reliable Optus network and enjoy affordable, flexible mobile communication. Visit now for comprehensive support. FAQ & Support Topics Need Help? !

Stay connected abroad with E.Tel's international roaming. Access calls, texts, and data in over 170 countries on the reliable Optus network. Learn about our affordable roaming rates and ensure seamless connectivity while travelling. Explore our international roaming options today. Over 170 Countries International Roaming Make and receive calls and SMS from your number while overseas, with any E.Tel mobile service. Travel smart with Travel eSIM Only need data? Our travel eSIMs ensure seamless internet while you travel, from just $0.30 per day. Learn More PAYG International Roaming - use your E.Tel number while overseas Make and receive calls and SMS from your E.Tel number while travelling. Our international roaming works in over 170 countries as easily as if you were at home. Your mobile number stays the same, so you know you can be contacted. All your call charges are billed back to your E.Tel account in Australian dollars. When you go on your holiday, E.Tel is working to make sure your mobile communication needs are met conveniently and seamlessly. The best thing about E.Tel's international roaming service is that you only pay for what you use! How much does it cost to roam overseas? Cost varies depending on which zone you are travelling to. Use the table below to find the rate and the zone. Scroll further down to find which zone the destination falls under. How do I activate roaming? Easy! Simply give us a call a few days before you travel and we can activate it for you. Please note you must have direct debit set up on your account, as charges may be delayed. Zone 1 Destinations Afghanistan, Albania, Afghanistan, Anguilla, Antiqua & barbuda, Armenia, Armenia Yerevan, Aruba, Austria, Azerbaijan, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bhutan, Bonaire, Bosnia & Herz, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, China, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, East Timor, Estonia, F Polynesia, Faeroe Islands, Fiji Islands, Finland, France, France Mobile, Georgia, Germany, Gibraltar, Greece, Grenada, Guam, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jersey, Kazakhstan, Korea South, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mariana Islands, Monaco, Mongolia, Monserrat, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Norfolk Islands, Pakistan, Papua New Guinea, Philippines, Puerto Rico, Samoa (American), Singapore, Spain, Solomon Islands, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Taiwan, Tajikistan, Thailand, Tonga, Trinidad and Tobago, Turks and Caicos, UK, Us Virgin Is, Usa, Usa Alaska, Usa Hawaii, Uzbekistan, Vanuatu. Zone 2 Destinations - Warning: $3000/GB data roaming must be turned off Algeria, Argentina, Bahrain, Barbados, Belize, Bolivia, Botswana, Brazil, Cameroon, Chad, Chile, Chile Santiago, Colombia, Congo, Costa Rica, Ecuador, Egypt, El Salvador, Ethiopia, French Guiana, Ghana, Guatemala, Guinea, Guinea Bissau, Guyana, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mexico, Morocco, Mozambique, Namibia, Nigeria, Oman, Palestine, Panama, Paraguay, Peru, Qatar, Reunion Island, Rwanda, Saudi Arabia, Senegal, Seychelles, South Africa, Sudan, Syria, Tanzania, Tunisia, Turks Caicos, UAE, Uganda, Vietnam, Yemen, Zambia, Zimbabwe. Explore Mobile Deals Service Item Zone 1 Zone 2 National voice calls within the same country $0.25/min $2.50/min International voice calls outside the country you are in $0.25/min $2.50/min Receive voice calls $0.25/min $2.50/min National video calls within the same country $0.25/min $2.50/min International video calls outside the country you are in $0.25/min $2.50/min Receive video calls $0.25/min $2.50/min Voice call connection charge $0.15 $0.15 SMS to an Australian number (per 160 characters) $0.25 $2.50 SMS to a non-Australian number (per message) $0.25 $2.50 Receive SMS $0 $0 MMS to an Australian number (per message) $0.75 + data @$0.03/MB $1.50 + data @$3/MB MMS to a non-Australian number (per message) $2.25 + data @$0.03/MB $4.50 + data @$3/MB Receive MMS (per MB) $0.03/MB (approx. $30/GB) $3/MB, approx. $3000/GB, strongly advise to turn off data GPRS / 3G / 4G data $0.03/MB (approx. $30/GB) $3/MB, approx. $3000/GB, we strongly advise to turn off data. Travel smarter with Travel eSIM Only need data? Our travel eSIMs ensure seamless internet while you travel, from just $0.30 per day. Get Your Travel eSIM

Ready to make the switch? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. YOUR EXCLUSIVE CHINA AIRLINES E.TEL OFFER ✅ Enjoy 20% discount for China Airlines passengers ✅ Keep your existing number ✅ Unlimited local talk & text Explore Mobile Deals Keep your existing number! Fast & reliable network Australia’s trusted mobile plans No contract, cancel anytime CHOOSE YOUR MONTHLY E.TEL MOBILE PLAN 20% off first month 20GB $19.92 $24.90 Unlimited national calls & SMS 100mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now 20% off first month 40GB $23.92 $29.90 Unlimited national calls & SMS 200mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now 20% off first month 60GB $31.12 $38.90 Unlimited national calls & SMS 300mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now NOT SURE WHICH PLAN TO CHOOSE? CONTACT US TODAY! 1300 383 588 Choose your mobile plan 1 Get and activate your eSIM instantly when you are ready 2 Be up & running in 15 minutes 3 SWITCH IN MINUTES & KEEP YOUR OWN NUMBER: HEAR FROM OUR HAPPY CUSTOMERS! Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 READY TO MAKE THE SWITCH? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. Contact Now Explore Deals support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

Enjoy the lowest monthly fees on the Optus network with E.Tel's award winning mobile plans. Join thousands of happy customers by bringing your number across today! E.Tel Home Internet COMING SOON

Stay safe with E.Tel's Scam Awareness page. Learn how to identify and protect yourself from common scams targeting mobile users. Get tips on safeguarding your personal information and find resources for reporting fraudulent activity. E.Tel prioritises security above all for our customers. Be Aware of Scams Need Help? !

Planning to spend time in Australia? Make sure you get your sim card before you land. Be prepared for your Aussie adventure alongside thousands of others like you. YOUR EXCLUSIVE CHINA AIRLINES E.TEL OFFER ✅ Enjoy 20% discount for China Airlines passengers ✅ Data and calls as soon as you land ✅ Unlimited local calls and SMS Explore Mobile Deals Free international calls back home Fast & reliable network Australia’s trusted mobile plans No contract, cancel anytime CHOOSE YOUR TRAVEL ESIM PLAN Amazing Price 20% off China Airlines Promocode CI20 Unlimited national calls & SMS No lock-in contract Easy eSIM activation $23 credit for international calls Data as soon as you land Stay connected, travel with ease One of the fastest providers in Australia Buy Now 12GB 7 days $18.40 $23.00 Amazing Price 20% off China Airlines Promocode CI20 Unlimited national calls & SMS No lock-in contract Easy eSIM activation $29 credit for international calls Data as soon as you land Stay connected, travel with ease One of the fastest providers in Australia Buy Now 25GB 14 days $23.20 $29.00 Amazing Price 20% off China Airlines Promocode CI20 Unlimited national calls & SMS No lock-in contract Easy eSIM activation $41 credit for international calls Data as soon as you land Stay connected while travelling One of the fastest providers in Australia Buy Now 50GB 28 days $32.80 $41.00 Be ready for Australia Contact us today! Contact Now Choose your mobile plan 1 Get your eSIM today 2 Activate your eSIM prior to your departure 3 Data and full mobile service as soon as you land 4 A MUST HAVE BEFORE YOUR TRIP TO AUSTRALIA HEAR FROM OUR HAPPY CUSTOMERS! Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 READY FOR AUSTRALIA? Don't fall for expensive mobile plans on arrival, Join E.Tel Mobile today! No lock-in contracts, loads of data & no hidden fees. Contact Now Explore Deals support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

Ready to make the switch? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. YOUR EXCLUSIVE CHINA AIRLINES E.TEL OFFER ✅ Enjoy 20% discount for China Airlines passengers ✅ Keep your existing number ✅ Unlimited local talk & text Explore Mobile Deals Keep your existing number! Fast & reliable network Australia’s trusted mobile plans No contract, cancel anytime CHOOSE YOUR MONTHLY E.TEL MOBILE PLAN 20% off first month 12GB $9.60 $12.00 Unlimited national calls & SMS 100mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now 20% off first month 30GB $19.12 $23.90 Unlimited national calls & SMS 200mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now 20% off first month 45GB $23.92 $29.90 Unlimited national calls & SMS 250mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now NOT SURE WHICH PLAN TO CHOOSE? CONTACT US TODAY! 1300 383 588 Choose your mobile plan 1 Get and activate your eSIM instantly when you are ready 2 Be up & running in 15 minutes 3 SWITCH IN MINUTES & KEEP YOUR OWN NUMBER: HEAR FROM OUR HAPPY CUSTOMERS! Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors by Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! by Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. by Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. by Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. by Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. by Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. by Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. by Noel H. on 06 Feb, 2025 Very helpful and easy to connect by Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. by David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. by John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. by Jessica S. on 04 June, 2024 READY TO MAKE THE SWITCH? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. Contact Now Explore Deals support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

Find all the support you need for your E.Tel home internet service, including FAQs, troubleshooting tips, and a step-by-step modem setup guide. Get quick answers and stay connected with our comprehensive support resources. Home Internet Support Get all the help you need, from FAQs to modem setup guides. Need Help? ! Modem Setup Guide Ensure you know your home internet connection type before proceeding. Here's how to get started: Click Here to check your connection type to find out if your address is connected via FTTP, FTTN, HFC, FTTC, or FW. Once you know your connection type, click the setup guide below.

Get in touch with E.Tel for any enquiries or support. Contact our friendly customer service team via phone, email, or visit our office. We are here to help with your mobile plans, billing questions, and technical support needs. Call Us 1300 383 588 Email support@etel.com.au Postal PO Box 6093 North Sydney NSW 2059 Business Hours Mon - Fri 9:30am - 6:00pm Leave Us A Message First name* Last name* Email* Phone Subject* Message* Submit GET IN TOUCH CONTACT US We're here to help! Have questions or feedback? Fill out our contact form below or simply give us a call on 1300 383 588. Our friendly team is ready to assist you with any inquiries about E.Tel services. Let's connect! Follow Us Facebook @ auetel Instagram @ etelmobile Twitter @ Etel_Mobile