Explore E.Tel's FAQ & Support for answers to all your queries. Discover our cheap mobile plans, SIM-only options, eSIM services, and the best phone plans in Australia. Stay connected with our reliable Optus network and enjoy affordable, flexible mobile communication. Visit now for comprehensive support. FAQ & Support Topics Need Help? Frequently asked questions FAQ Billing FAQ Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I run out of data? How can I read and understand my E.Tel bill? What's the billing cycle and charge? Protecting against unauthorised transfers E.Tel protects you against Unauthorised High-Risk Transactions What devices get blocked after the 3G shutdown? What is MMS and is it included? Where can I get an E.Tel SIM card? Do you have plans that come with a mobile phone?

Get in touch with E.Tel for any enquiries or support. Contact our friendly customer service team via phone, email, or visit our office. We are here to help with your mobile plans, billing questions, and technical support needs. GET IN TOUCH How Did We Do? We’d love to hear your feedback! Scan the QR code below to let us know about your experience and how we can make it even better. Call Us 1300 383 588 Email support@etel.com.au Postal PO Box 6093 North Sydney NSW 2059 Business Hours Mon - Fri 9:30am - 6:00pm Follow Us Facebook @ auetel Instagram @ etelmobile Twitter @ Etel_Mobile

Switch to Australia’s most affordable SIM only mobile plans on the Optus network. Bring your number with you and enjoy reliable service at great value. Value 40GB One Big Switch member limited time special offer. Promo $14.90 rate for 3 months, then reverts to standard rate of $29.90 thereafter. New customers only. Plan Inclusions 40GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Free bonus travel eSIM* Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 day travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM Offer for further details. Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 200 mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Monthly fees begin only after activation. Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM. *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries One Big Switch Offer Free data roaming included* 200mins international calls No lock-in contract Unlimited calls & SMS across Australia Keep your existing number eSIM and physical SIM options Save up to $150 on roaming* Powered by Optus Buy Now SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr Write a Review UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions Plans Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I exceed the data allowance? What's the billing cycle and charge?

Find all the support you need for your E.Tel home internet service, including FAQs, troubleshooting tips, and a step-by-step modem setup guide. Get quick answers and stay connected with our comprehensive support resources. Home Internet Support Get all the help you need, from FAQs to modem setup guides. Need Help? Frequently asked questions BYO Modem Guide E.Tel Modem Guide All Types of Connections Is your nbn™ activated? If yes, that’s great! The next step is setting up your modem. If you’ve chosen to configure your own, don’t worry—it’s simpler than you might think. This guide will walk you through the process step by step. Step 1: Check Compatibility Before starting, ensure your modem/router is compatible with your nbn™ connection type: FTTN/FTTB: Requires a VDSL-compatible modem/router. FTTP/FTTC/HFC: Requires a WAN-enabled modem/router. To check your nbn™ connection type, visit the nbn™ website and enter your address. This will provide details about the type of connection available at your property. If you’re still unsure or have questions about compatibility, feel free to contact our customer support team for assistance. Step 2: Gather Your Details You’ll need your unique PPPoE username and password, provided in your activation email. Step 3: Connect Your Modem Router For FTTN/FTTB (VDSL2): Connect the DSL port on the modem/router to your telephone wall socket. Plug the power cable into the modem/router and a power outlet. For FTTP/FTTC/HFC (WAN): Connect the UNI-D1 port on the nbn™ Connection Box to the WAN port on your modem/router using an Ethernet cable. Plug the power cable into the modem/router and a power outlet. Step 4: Access the Configuration Page Open a web browser (e.g., Chrome, Safari). Type the router’s default configuration page address into the address bar. Common addresses include: http://192.168.1.1/ http://192.168.0.1/ http://routerlogin.net/ (for Netgear routers) Check the label on the back of your router if these addresses do not work. Log in using the default username and password (usually 'admin/admin' or 'admin/password'). If the password is incorrect, try searching online by typing your modem model into Google to find the default username and password for that specific model. If you’ve forgotten the login details, reset the modem/router by holding the 'Reset' button for 10-15 seconds, then use the default credentials. Step 5: Enter Your Internet Settings Navigate to the 'Internet Setup' or similar section. Select 'PPPoE' as the connection type. Enter your PPPoE username and password (found in your activation email). Save the settings and restart your modem/router. Step 6: Test and Get Started! Open a web browser on a connected device and visit a website to confirm that the internet connection is working. Troubleshooting Tips If you are still having issues connecting to the internet, please feel free to contact our technical support team here. Download Setup Guide You can download the full setup instructions in PDF format by clicking the file below. Modem Setup Guide Ensure you know your home internet connection type before proceeding. Here's how to get started: Click Here to check your connection type to find out if your address is connected via FTTP, FTTN, HFC, FTTC, or FW. Once you know your connection type, click the setup guide below.

Discover affordable PAYG international roaming with E.Tel. Buy esim online australia for seamless global connectivity. Over 170 Countries International Roaming Make and receive calls and SMS from your number while overseas, with any E.Tel mobile service. Travel smart with Travel eSIM Only need data? Our travel eSIMs ensure seamless internet while you travel, from just $0.30 per day. Learn More Make and receive calls and SMS from your E.Tel number while travelling. Our international roaming works in over 170 countries as easily as if you were at home. Your mobile number stays the same, so you know you can be contacted. PAYG International Roaming Available for customers on 4G Plans Only All your call charges are billed back to your E.Tel account in Australian dollars. When you go on your holiday, E.Tel is working to make sure your mobile communication needs are met conveniently and seamlessly. The best thing about E.Tel's PAYG international roaming service is that you only pay for what you use! If you are on an E.Tel 4G plan, please contact us to activate PAYG international roaming for you. Daily International Roaming Available for customers on 5G Plans Only When International Roaming is enabled on the service, 5G International Roaming packs are enabled automatically and charged daily. Each daily roaming pack includes: Voice Minutes: 3000 Minutes SMS: 3000 messages Data: 5GB The above inclusions are for Zone 1 countries only. Standard PAYG charges apply for countries outside of Zone 1. 5G International Roaming pack may apply more than once during any one calendar day. Once any allowance (either voice, SMS or data) is exceeded within the current calendar day, a new 5G International Roaming pack will be applied and the remaining allowance on the initial pack will be forfeited. If you are on an E.Tel 5G plan, please contact us for us to activate daily international roaming for you. How much does it cost to roam overseas? Cost varies depending on which zone you are travelling to. Use the table below to find the rate and the zone. Scroll further down to find which zone the destination falls under. How do I activate roaming? Easy! Simply give us a call a few days before you travel and we can activate it for you. Please note you must have direct debit set up on your account, as charges may be delayed. Zone 1 Destinations Afghanistan, Albania, Afghanistan, Anguilla, Antiqua & barbuda, Armenia, Armenia Yerevan, Aruba, Austria, Azerbaijan, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bhutan, Bonaire, Bosnia & Herz, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, China, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, East Timor, Estonia, F Polynesia, Faeroe Islands, Fiji Islands, Finland, France, France Mobile, Georgia, Germany, Gibraltar, Greece, Grenada, Guam, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jersey, Kazakhstan, Korea South, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mariana Islands, Monaco, Mongolia, Monserrat, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Norfolk Islands, Pakistan, Papua New Guinea, Philippines, Puerto Rico, Samoa (American), Singapore, Spain, Solomon Islands, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Taiwan, Tajikistan, Thailand, Tonga, Trinidad and Tobago, Turks and Caicos, UK, Us Virgin Is, Usa, Usa Alaska, Usa Hawaii, Uzbekistan, Vanuatu. Zone 2 Destinations - Warning: $3000/GB data roaming must be turned off Algeria, Argentina, Bahrain, Barbados, Belize, Bolivia, Botswana, Brazil, Cameroon, Chad, Chile, Chile Santiago, Colombia, Congo, Costa Rica, Ecuador, Egypt, El Salvador, Ethiopia, French Guiana, Ghana, Guatemala, Guinea, Guinea Bissau, Guyana, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mexico, Morocco, Mozambique, Namibia, Nigeria, Oman, Palestine, Panama, Paraguay, Peru, Qatar, Reunion Island, Rwanda, Saudi Arabia, Senegal, Seychelles, South Africa, Sudan, Syria, Tanzania, Tunisia, Turks Caicos, UAE, Uganda, Vietnam, Yemen, Zambia, Zimbabwe. Explore Mobile Deals Service Item Zone 1 Zone 2 National voice calls within the same country $0.25/min $2.50/min International voice calls outside the country you are in $0.25/min $2.50/min Receive voice calls $0.25/min $2.50/min National video calls within the same country $0.25/min $2.50/min International video calls outside the country you are in $0.25/min $2.50/min Receive video calls $0.25/min $2.50/min Voice call connection charge $0.15 $0.15 SMS to an Australian number (per 160 characters) $0.25 $2.50 SMS to a non-Australian number (per message) $0.25 $2.50 Receive SMS $0 $0 MMS to an Australian number (per message) $0.75 + data @$0.03/MB $1.50 + data @$3/MB MMS to a non-Australian number (per message) $2.25 + data @$0.03/MB $4.50 + data @$3/MB Receive MMS (per MB) $0.03/MB (approx. $30/GB) $3/MB, approx. $3000/GB, strongly advise to turn off data GPRS / 3G / 4G data $0.03/MB (approx. $30/GB) $3/MB, approx. $3000/GB, we strongly advise to turn off data. Travel smarter with Travel eSIM Only need data? Our travel eSIMs ensure seamless internet while you travel, from just $0.30 per day. Get Your Travel eSIM

Switch to Australia’s most affordable SIM only mobile plans on the Optus network. Bring your number with you and enjoy reliable service at great value. Value 25GB One Big Switch member limited time special offer. Promo $9.90 rate for 3 months, then reverts to standard rate of $24.90 thereafter. New customers only. Plan Inclusions 25GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Free bonus travel eSIM* Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 day travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM Offer for further details. Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 100 mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Monthly fees begin only after activation. Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM. *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries One Big Switch Offer Free data roaming included* 100mins international calls No lock-in contract Unlimited calls & SMS across Australia Keep your existing number eSIM and physical SIM options Save up to $150 on roaming* Powered by Optus Buy Now SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr Write a Review UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions Plans Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I exceed the data allowance? What's the billing cycle and charge?

Enjoy Australia's most affordable SIM only mobile plans on the reliable Optus network. Keep your number and start enjoying great savings today. Value 25GB $10.00 for first three months. Reverts to standard rate of $25.90 for 25GB thereafter. Offer ends 28 Febr. New customers only. Plan Inclusions 25GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 100 mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Monthly fees begin only after activation. Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM Terms & Fair Use Policy Apply Critical Information Summaries Offer ends 28 February 2026 Unlimited local calls, SMS & MMS 100mins free international calls No lock-in contract Number transfers and new numbers only eSIM or physical SIM options Keep your existing number Connect in minutes Powered by Optus Buy Now SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr Write a Review UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I exceed the data allowance? What's the billing cycle and charge?

歡迎來澳洲！ 必備 E.Tel 的 eSIM! ✅ 體驗澳洲新生活 ✅ 抵澳馬上啟動 eSIM ✅ 自由無綁約 方案內容 出國即用 快速又可靠的行動網路 最可信賴的 eSIM 方案！ 自由無綁約 選擇月付型 eSIM 方案 申辦並取得 eSIM eSIM 啟用後才開始計費 最受歡迎 30GB $23.90 / 月 無限國內通話和短信 200 分鐘國際免費通話 無綁約 月費固定不漲價 快速開通 eSIM 開始澳洲新生活 抵澳馬上啟用行動eSIM 全澳最高效率供應商 立即購買 最熱門 45GB $29.90 / 月 無限國內通話和短信 250 分鐘國際免費通話 無綁約 月費固定不漲價 快速開通 eSIM 開始澳洲新生活 抵澳馬上啟用行動eSIM 全澳最高效率供應商 立即購買 最節費 80GB $44.90 / 月 無限國內通話和短信 300 分鐘國際免費通話 無綁約 月費固定不漲價 快速開通 eSIM 開始澳洲新生活 抵澳馬上啟用行動eSIM 全澳最高效率供應商 立即購買 到澳洲前 先聯繫我們！ 現在聯繫 選好您的行動方案 1 申辦並收取電郵 eSIM 信息 2 出國前先開通您的 eSIM 3 抵達澳洲立即開機使用 4 到澳洲之前先準備好！ 真正關心您的客戶服務 I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 準備去澳洲？ 別到了機場才買昂貴的網路服務 先申辦好 E.Tel 的行動 eSIM！ 自由無綁約，超多網路流量 無隱藏費用！ 現在聯繫 方案內容 support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

Enjoy Australia's most affordable SIM only mobile plans on the reliable Optus network. Keep your number and start enjoying great savings today. Simple 36GB Exclusive plan for Facebook customers only. Switch to E.Tel today to start saving on your mobile plan with some of Australia's lowest monthly fees! Plan Inclusions 36GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 200 mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Your Billing Cycle is from the 1st day to the last day of each month Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM. Terms & Fair Use Policy Apply Critical Information Summaries EXCLUSIVE PLAN Unlimited calls & text across Aus 200mins international calls No lock-in contract Exclusive plan for Facebook customers Keep your existing number Free eSIM or physical SIM Uncapped superfast speeds Powered by the reliable Optus network Buy Now UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. JOIN THOUSANDS OF HAPPY CUSTOMERS We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel Mobile. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre to quickly answer questions regarding your mobile plans Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr Frequently asked questions Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I exceed the data allowance? What's the billing cycle and charge?

Interested in partnering with E.Tel? Get in touch to discuss mobile and travel eSIM partnerships tailored to your organisation. GET IN TOUCH PARTNER WITH E.TEL We’re always open to working with like-minded businesses and strategic partners. Share a few details below and our team will be in touch to explore how we can collaborate. Interested in partnering with E.Tel? Offer exclusive discounts on E.Tel’s mobile and travel eSIM products to your customers or members, or earn commission on every successful referral. We work with organisations of all sizes and tailor partnerships to fit your needs, including: Custom discount codes Dedicated landing pages Member or platform integrations Customised product offerings Most partnerships can be set up and ready to launch within just a few days. Simply send us message. Partnership Enquiry Organisation/Company Name* Contact Name* Email* Phone Subject* Tell us about your organisation & partnership idea* Let's Partner Follow Us Facebook @ auetel Instagram @ etelmobile Twitter @ Etel_Mobile

Review E.Tel's Terms and Conditions for detailed information on our mobile plans, services, and policies. Understand your rights and responsibilities as an E.Tel customer. Visit now to ensure you are fully informed about our transparent and customer-focused terms. Service Legals Policies, Terms & Conditions All the legal stuff that you should know about. Mobile Plans Terms and Conditions E.Tel’s mobile plan terms outlining service provision, billing, customer obligations, privacy, and dispute resolution. View PDF Travel eSIM Terms and Condition E.Tel’s travel eSIM terms detailing service provision, usage conditions, customer obligations, privacy, and dispute resolution. View PDF NBN Terms and Condition E.Tel’s home internet terms covering service delivery, billing, customer obligations, privacy, and dispute resolution. View PDF Important Information Overview of E.Tel’s key information on compliance, sales, usage, billing, network, security, and customer support. View PDF International Calls Price Table E.Tel's international call rates for all destinations. View PDF Standard Form of Agreement (SFOA) Mobile Plans Fair Use Policy E.Tel's mobile plans fair use policy, which defines normal personal use as well as defines examples of unreasonable use. Important for keeping prices low for everybody. View PDF Travel eSIM Fair Use Policy E.Tel’s travel eSIM financial hardship policy provides support for customers facing payment difficulties, offering payment plans and billing support for those in need. View PDF Customer Complaints Policy Overview of E.Tel's complaints handling and resolution process. We strive to offer a 5 star customer experience to all our customers! View PDF Appointment of Advocate or Authorised Representative Not around to manage your account? Use this form to appoint an authorised representative. View PDF Domestic Violence Resources If you are experiencing DFV, E.Tel is committed to supporting you with care, respect and understanding. View PDF Privacy Policy At E.Tel, we take your privacy seriously. Our policy explains how we collect, use, store and disclose your personal information. View PDF Financial Hardship Policy E.Tel’s financial hardship policy provides support for customers facing payment difficulties, offering payment plans and billing support for those in need. View PDF Direct Debit Policy E.Tel’s Direct Debit Policy outlines how payments are processed, including billing schedules, authorisations, and customer responsibilities. View PDF Policies

In partnership with the Seniors Card program in every state and territory, E.Tel Mobile gives Aussies what they really need, affordable sim-only mobile plans that don't try to push ever increasing monthly fees. Value 20GB Promo $6.90 rate for 3 months, then reverts to the standard rate of $24.90/month. This discount is provided in partnership with Seniors Card WA. Plan Inclusions 20GB data. Plenty for calls, browsing, emails, keeping in touch on video. Speed is uncapped, powered by the fast and reliable Optus network. Free bonus travel eSIM* Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 day travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM offer for further details. Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 100mins free international calls to 75 destinations. Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Your Billing Cycle is from the 1st day to the last day of each month. Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM. *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries WA SENIORS CARD HOLDERS 20GB $6.90/mth Unlimited local calls, SMS & MMS 100mins free international calls No lock-in contract Keep your existing number Free travel data roaming included* Top-rated customer support Free eSIM and physical SIM options Powered by Optus Buy Now SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr My experience was fantastic nice people on the phone very friendly and polite. by Alan J. on 07 Jan, 2025 Great service and really helpful customer support. Would highly recommend. by Sophie C. on 08 Feb, 2024 Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service. by Wenbin X. on 20 May, 2024 Each person in our company has an Etel phone number! Convenient and easy to use! by Charles L on 07 Jun, 2024 Great customer service team! So quick at replying to my request and was so lovely! by Hannah M. on 19 Feb, 2025 Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up. by Sandy T. on 19 Aug I have been using them since 2020. Their customer service is getting better and better. Quick responses. by Ben M. on 30 Nov, 2024 It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability . by Swan L. on 14 Nov Customer service is very helpful. Very happy with E Tel by Barrie D. on 14 Nov, 2024 Service was easy to establish, good friendly staff. by Phil O on 30 Nov, 2024 Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended. by N Y on 30 Aug, 2024 Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. by Stephen B. on 16 Aug, 2024 Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. by Dr Chowdhury H. on 08 Oct, 2024 I have managed to transfer my present mobile provider to E.Tel Mobile within a day or less as it is much cheaper. The transfer was done very quickly and smoothly. The service was excellent. Well done!!!!! by Gabriella Y. on 18 Mar, 2025 Very friendly and responding customer service, best offer I've found in Australia by Ehab B. on 18 Nov, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Write a Review Want a Different Plan? Need more data? Use promo code SENIORSWA on any of our other plans to get a special discount at checkout! Explore Mobile Deals KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I exceed the data allowance? What's the billing cycle and charge?