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Value 20GB

$15 for first three months. Reverts to standard rate of $25.90 for 20GB thereafter. Offer ends 31st August 2025. Welcome back exclusive offer.
Plan Inclusions

20GB data

Lots of data for one of Australia's lowest monthly fees

Speed is uncapped, powered by the fast and reliable Optus network

Unlimited calls and text across Australia

Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included.

Free international calls

100mins free international calls to 75 destinations

Perfect for keeping in touch with friends and family overseas.

Month-to-month, no lock-in contract

Your Billing Cycle is from the 1st day to the last day of each month

Free eSIM or physical SIM

Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM.

E.Tel orange background - E.Tel's diverse mobile offerings
Offer ends 31st August 2025
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Unlimited national calls & SMS
100mins free international calls
No lock-in contract

Welcome back exclusve offer

Free eSIM or physical SIM

Keep your existing number

Powered by Optus network

UNLEASH YOUR MOBILE FREEDOM WITH E.TEL

Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle.

Keep your number with E.Tel mobile plans
KEEP YOUR NUMBER

Switch to E.Tel seamlessly - bring your existing number with you.

Lightning-fast network for E.Tel prepaid SIM plans
LIGHTNING-FAST NETWORK

Stay connected with the speedy and reliable Optus network.

Unbeatable value mobile phone plans from E.Tel
UNBEATABLE VALUE

Get more bang for your buck with our incredible mobile plans.

No lock-in contract - flexible E.Tel SIM only plans
NO LOCK-IN CONTRACT

Freedom at your fingertips - change or cancel your plan whenever you like.

CUSTOMER CARE THAT ACTUALLY CARES

We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel.

✅ 

 Super short wait times (typically under 1 minute)

✅ 

 Easy to speak with an actual human (unlike every other mobile company)

✅ 

 Aussie based call centre

Our prices may be low, but you'll never get anything less than the highest level of service.

Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors

by Alex I. on 25 Aug, 2025

Great service! Affordable price and I really wish I switched earlier!

by Nicholas M. on 07 Jul, 2025

Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems.

by Kenny A. on 07 Jan, 2025

I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place.

by Tom T. on 14 Feb, 2025

Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel.

by Ming L. on 27 Feb, 2025

Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family.

by Michael B on 1 Apr, 2025

My issue was solved quicky and pleasantly with timely follow-up.
Thank you.

by Bob H. on 09 Aug, 2024

A great provider. The best price and quality service.

by Noel H. on 06 Feb, 2025

Very helpful and easy to connect

by Ruel C. on 10 Oct, 2024

E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved.

by David F. on 29 Jul

A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total.

by John M. on 06 Sep, 2024

Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive.

by Jessica S. on 04 June, 2024

Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again.

by Neil on 06 Sep, 2024

Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service.

by Justin Y. on 15 Apr

The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing.

by Ung S. on 19 Jun, 2024

Very satisfied with customer service.

by Edel R. on 23 Jan, 2025

Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package.

by Kurt Y. on 15 Sep, 2024

I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :)

by Sophie W. on 23 Jul, 2025

Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner

by Emilia S on 07 Nov, 2024

10/10 customer service and only took a few mins to transfer my number across

by Max T. on 15 Apr, 2024

Very active and prompt customer support, we are using their services for more than 4 years :)

by Abdullah R. on 21 Jan, 2025

Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them!

by Saba K. on 06 Mar, 2024

Very Quick Response to my Email.
Easy to deal with!

by Peter B. on 18 Sep, 2024

Fantastic experience with Etel.

by Eason Z. on 28 Mar, 2025

Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars.

by Colin D. 26 Jun, 2024

Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue.

I’ve never been happier! I’ve recommended etel to all my family & friends.

by Amy T. 15 Feb, 2024

International roaming, easy to get it activated before you leave Australia

by Paul G. on 13 Nov, 2024

I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel!

by Thea W. on 06 Nov, 2024

Good service - better than hoped for result. Thanks for listening to your clients.

by Brian T. on 27 Aug, 2024

Easy setup of overseas roaming and assistance with phone settings

by Robert D. on 07 Sep, 2025

In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars.

by Dennis B. on 27 Feb, 2025

Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change

by Anna M. on 24 Sep, 2024

Etel provide fast personal service, all queries are handled in a courteous manner.
Thanks x

by V S on 20 Aug, 2024

Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider.

by Alphonse D. on 24 Feb, 2025

I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it!

by Michelle J. on 08 Apr

My experience was fantastic nice people on the phone very friendly and polite.

by Alan J. on 07 Jan, 2025

Great service and really helpful customer support. Would highly recommend.

by Sophie C. on 08 Feb, 2024

Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service.

by Wenbin X. on 20 May, 2024

Each person in our company has an Etel phone number! Convenient and easy to use!

by Charles L on 07 Jun, 2024

Great customer service team! So quick at replying to my request and was so lovely!

by Hannah M. on 19 Feb, 2025

  • Can I transfer my existing number to E.Tel?
    Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away.
  • What network does E.Tel operate on?
    E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped!
  • Can I make international calls?
    Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam ​ That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here.
  • Is there international roaming?
    Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information.
  • Is there a contract term?
    With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends.
  • How long does it take to receive my new E.Tel SIM?
    If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee.
  • What happens when I run out of data?
    Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au.
  • How can I read and understand my E.Tel bill?
    We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us!
  • What's the billing cycle and charge?
    You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August.
  • Protecting against unauthorised transfers
    Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: ​ We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer.
  • E.Tel protects you against Unauthorised High-Risk Transactions
    To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you.
  • What devices get blocked after the 3G shutdown?
    As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page.
  • What is MMS and is it included?
    MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. E.Tel offers unlimited standard national calls, SMS and MMS on all Value Plans.
  • Where can I get an E.Tel SIM card?
    If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. If you prefer to pick up a SIM in store, give us a call at 1300 383 588 and we can help you find the nearest store to you.
  • Do you have plans that come with a mobile phone?
    At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device.
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