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Moving House? Here’s How to Set Up Your Internet

  • shafirar
  • Apr 9
  • 2 min read

Updated: Apr 10

Moving to a new home is exciting or maybe tiring. But the last thing you want is to be left without internet when you arrive. Whether you're setting up for the first time or transferring your current E.Tel Home Internet, here’s how to make it smooth and stress-free.


A happy couple sitting on the floor of their new home, surrounded by moving boxes, smiling and holding a cup, preparing to unpack.

1. Let Your Provider Know You’re Moving

As soon as you know your move-in date, get in touch with the support team. They’ll:

  • Check if your new address is eligible for the same plan

  • Let you know if any hardware needs to be returned or replaced

  • Schedule the activation for your preferred date

The more notice you give them, the better!

 

2. Bring Your Modem (or Request a New One)

If you’re on an E.Tel Home Internet plan, your modem may work at the new address as long as there’s coverage.

Not sure? We can check it for you and advise if a different modem or setup is required.

If you're using NBN, we'll coordinate the connection at your new property and guide you through reconnecting your router.

 

3. Set Up in the Best Spot

Once you’re in your new place, here are a few quick tips for setting up your Wi-Fi:

  • Place your modem in a central location

  • Keep it off the floor and away from thick walls or metal objects

  • Plug it in and give it a minute or two to boot up


Not sure exactly where to place your modem?

Check out our blog post on  5 Common Wi-Fi Placement Mistakes for detailed tips on the best and worst spots to set up your modem at home.


4. Update Your Billing Details

Don’t forget to update your billing address when you move. Not just for your internet service, but also for important accounts like your bank, utilities and any online deliveries. Keeping your details current helps avoid delays and ensures everything reaches you at the right time and place.


Final Thoughts

Moving is stressful enough. With E.Tel, we’ll make sure your internet isn’t part of the chaos. Whether you're setting up a new connection or relocating your current one, E.Tel makes it simple to stay connected wherever you go.

Planning a move soon? Chat with our team today to get things started.

 

image source: Whilstle Out

 
 
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