Explore E.Tel's FAQ & Support for answers to all your queries. Discover our cheap mobile plans, SIM-only options, eSIM services, and the best phone plans in Australia. Stay connected with our reliable Optus network and enjoy affordable, flexible mobile communication. Visit now for comprehensive support. Travel eSIM FAQ Need Help? Frequently asked questions Travel eSIM What is a Travel eSIM? An E.Tel Travel eSIM is a digital SIM you install on your phone by scanning a QR code. Most phones made after 2018 can handle eSIMs. Once added, it connects to our partner networks overseas and your plan starts when you first connect abroad. It helps you avoid expensive roaming charges, gives you flexibility to choose data packs for your destination, and makes it easy to manage your usage without surprises. There is no physical SIM to swap, and you can usually keep your main number active for calls and SMS while using the E.Tel eSIM for data, as long as your phone is unlocked and eSIM compatible. How does a Travel eSIM work? How do I know if my phone can use an eSIM? Is Travel eSIM the same as roaming? When should I buy and activate my Travel eSIM? How much data do I need while travelling? What happens if I run out of data? What happens when my plan expires? How do I activate my Travel eSIM when I land? Can I use the Travel eSIM across multiple countries?

Explore unbeatable mobile plans with E.Tel Mobile on the Optus Network. Switch seamlessly today! SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS Explore Finally, mobile plans that don't break the bank With E.Tel's award winning mobile plans, join thousands of happy customers by bringing your number across today! Smart choice 25GB $24.90/mth Free data roaming included* 100mins international calls No lock-in contract Unlimited calls & SMS across Australia Number transfers & new numbers eSIM and physical SIM options Free travel eSIM included* - Save up to $150 on roaming* Powered by Optus View Details Buy Now Most popular 40GB $29.90/mth Free data roaming included* 200mins international calls No lock-in contract Unlimited calls & SMS across Australia Number transfers and new numbers eSIM and physical SIM options Free travel eSIM included* - Save up to $150 on roaming* Powered by Optus View Details Buy Now $38.90 - Save $56 in first 3 mths 60GB $20/mth Free data roaming included* 300mins international calls No lock-in contract Unlimited calls & SMS across Australia Number transfers and new numbers eSIM and physical SIM options Free travel eSIM included* - Save up to $150 on roaming* Powered by Optus View Details Buy Now Switch in minutes and keep your existing number Step 1 Choose your new mobile plan. Step 2 Choose your SIM, (physical or eSIM). Step 3 Activate your new SIM online. Step 4 Be up & running in 15 minutes. Join thousands of happy customers Write a Review I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr My experience was fantastic nice people on the phone very friendly and polite. by Alan J. on 07 Jan, 2025 Great service and really helpful customer support. Would highly recommend. by Sophie C. on 08 Feb, 2024 Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service. by Wenbin X. on 20 May, 2024 Each person in our company has an Etel phone number! Convenient and easy to use! by Charles L on 07 Jun, 2024 Great customer service team! So quick at replying to my request and was so lovely! by Hannah M. on 19 Feb, 2025 Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up. by Sandy T. on 19 Aug I have been using them since 2020. Their customer service is getting better and better. Quick responses. by Ben M. on 30 Nov, 2024 It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability . by Swan L. on 14 Nov Customer service is very helpful. Very happy with E Tel by Barrie D. on 14 Nov, 2024 Service was easy to establish, good friendly staff. by Phil O on 30 Nov, 2024 Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended. by N Y on 30 Aug, 2024 Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. by Stephen B. on 16 Aug, 2024 Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. by Dr Chowdhury H. on 08 Oct, 2024 I have managed to transfer my present mobile provider to E.Tel Mobile within a day or less as it is much cheaper. The transfer was done very quickly and smoothly. The service was excellent. Well done!!!!! by Gabriella Y. on 18 Mar, 2025 Very friendly and responding customer service, best offer I've found in Australia by Ehab B. on 18 Nov, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Enjoy some of the lowest monthly fees on the Optus network Turbocharged mobile phone plans, wallet-friendly prices, E.Tel Mobile keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. View More NEWS & UPDATES Explore Plans

Get in touch with E.Tel for any enquiries or support. Contact our friendly customer service team via phone, email, or visit our office. We are here to help with your mobile plans, billing questions, and technical support needs. Call Us 1300 383 588 WhatsApp +61 478 909 909 Postal PO Box 6093 North Sydney NSW 2059 Email support@etel.com.au Leave Us A Message First name* Last name* Email* Phone Subject* Message* Submit GET IN TOUCH CONTACT US We're here to help! Have questions or feedback? Fill out our contact form below or simply give us a call on 1300 383 588. Our friendly team is ready to assist you with any inquiries about E.Tel services. Let's connect! Follow Us Facebook @ auetel Instagram @ etelmobile Twitter @ Etel_Mobile

Ready to make the switch? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. YOUR EXCLUSIVE CHINA AIRLINES E.TEL OFFER ✅ Enjoy 20% discount for China Airlines passengers ✅ Keep your existing number ✅ Unlimited local talk & text Explore Mobile Deals Keep your existing number! Fast & reliable network Australia’s trusted mobile plans No contract, cancel anytime CHOOSE YOUR MONTHLY E.TEL MOBILE PLAN 20% off first month 12GB $9.60 $12.00 Unlimited national calls & SMS 100mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now 20% off first month 30GB $19.12 $23.90 Unlimited national calls & SMS 200mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now 20% off first month 45GB $23.92 $29.90 Unlimited national calls & SMS 250mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now NOT SURE WHICH PLAN TO CHOOSE? CONTACT US TODAY! 1300 383 588 Choose your mobile plan 1 Get and activate your eSIM instantly when you are ready 2 Be up & running in 15 minutes 3 SWITCH IN MINUTES & KEEP YOUR OWN NUMBER: HEAR FROM OUR HAPPY CUSTOMERS! I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 READY TO MAKE THE SWITCH? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. Contact Now Explore Deals support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

Find out about E.Tel's superior mobile network coverage. We have some of the lowest monthly plan fees in Australia on the reliable Optus 4G plus network. Here you can also find out about our network guarantee. Reaching 98.5% of Australians Mobile Network Coverage Across Australia E.Tel operates on the Optus 4G Plus Network at very fast UNCAPPED speeds, covering 98.5% of the Australian Population 30-Day Network Guarantee We are so confident in our superior network coverage that we are offering a 30 day network guarantee when you join us! If you are not satisfied with the coverage within the first 30 days, you may cancel your service and we'll refund the plan fee you have paid. You will only be charged for any services used that were not included as part of the plan. View Mobile Plans SAVE WITH CONFIDENCE AUSTRALIA'S TOP-RATED MOBILE PLANS I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr My experience was fantastic nice people on the phone very friendly and polite. by Alan J. on 07 Jan, 2025 Great service and really helpful customer support. Would highly recommend. by Sophie C. on 08 Feb, 2024 Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service. by Wenbin X. on 20 May, 2024 Each person in our company has an Etel phone number! Convenient and easy to use! by Charles L on 07 Jun, 2024 Great customer service team! So quick at replying to my request and was so lovely! by Hannah M. on 19 Feb, 2025 Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up. by Sandy T. on 19 Aug I have been using them since 2020. Their customer service is getting better and better. Quick responses. by Ben M. on 30 Nov, 2024 It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability . by Swan L. on 14 Nov Customer service is very helpful. Very happy with E Tel by Barrie D. on 14 Nov, 2024 Service was easy to establish, good friendly staff. by Phil O on 30 Nov, 2024 Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended. by N Y on 30 Aug, 2024 Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. by Stephen B. on 16 Aug, 2024 Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. by Dr Chowdhury H. on 08 Oct, 2024 I have managed to transfer my present mobile provider to E.Tel Mobile within a day or less as it is much cheaper. The transfer was done very quickly and smoothly. The service was excellent. Well done!!!!! by Gabriella Y. on 18 Mar, 2025 Very friendly and responding customer service, best offer I've found in Australia by Ehab B. on 18 Nov, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Write a Review

Learn how E.Tel Mobile protects your personal information. Our clear, fair privacy policy ensures your data is handled responsibly. Read about your rights and our commitment to privacy. Privacy & Security Need Help? E.Tel Communications Pty Ltd ( ABN 84 075 084 329 ) takes the protection of your privacy and personal information seriously. In order for us to supply telecommunications products, services and related benefits to you, we need to collect, use, store and disclose certain personal information. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”), and applicable telecommunications laws, regulations and industry codes. As a provider of telecommunications services in Australia, E.Tel may also be subject to obligations under telecommunications, fraud prevention, identity verification, lawful interception, emergency services and law enforcement legislation. By using our websites, applications or services, or by providing personal information to us, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy. You do not have to provide us with personal information. However, if you choose not to provide certain information, we may not be able to provide products or services to you, verify your identity, activate or manage telecommunications services, process payments, provide customer support, assess eligibility for certain products, or otherwise fulfil our operational, legal and regulatory obligations. Personal Information We Collect The personal information we collect may include: your name, address, date of birth, telephone number, email address and other contact details; billing and payment information, including bank account or credit/debit card details; credit-related information, including credit history and financial information where the product or service requires assessment of creditworthiness or payment risk; identity documents and verification information required for fraud prevention, telecommunications compliance or customer verification purposes; telecommunications service information, including mobile numbers, SIM or eSIM identifiers, account history, recharge history, plan details and service usage records; information required to facilitate mobile number porting or transfer requests; records of communications with us, including customer support enquiries, call recordings, emails, chat logs, complaints and survey responses; technical information such as IP addresses, browser type, cookies, login activity, device information and website analytics data; information relating to the use of our website, mobile applications or customer portals; device-related information including operating system, device model, non-resettable device identifiers, network information and eSIM-related identifiers; location-related information where reasonably necessary for telecommunications service delivery, fraud prevention, emergency service obligations or regulatory compliance; marketing preferences and communication preferences; and any other information reasonably necessary for us to provide our products and services or comply with our legal obligations. We generally do not collect sensitive information unless reasonably necessary and permitted by law. From time to time, you may provide us with personal information relating to another person. Where you provide personal information about another individual, you are responsible for ensuring that the individual is aware of this Privacy Policy and consents to the disclosure of their information to us where required. Why We Collect, Use and Disclose Personal Information We collect, use and disclose personal information in order to provide telecommunications products, services and related benefits to customers, and for related operational, regulatory and business purposes. Examples of how we may use personal information include: activating and administering telecommunications services; processing orders, payments, renewals and refunds; identity verification and fraud prevention; facilitating mobile number portability and telecommunications regulatory requirements; assessing eligibility for products, services or payment arrangements; assessing creditworthiness or payment risk where applicable; billing and account administration; customer support, dispute resolution and complaint handling; improving and developing our products, services, websites, applications and customer experience; network management, troubleshooting and service quality improvement; business planning, analytics and operational reporting; informing customers about service interruptions, account matters, security events or product updates; cybersecurity, fraud detection and protection of our systems, staff and customers; direct marketing where permitted by law; seeking professional, legal, financial or technical advice; recovering outstanding debts or unpaid amounts; disclosing information to debt recovery agencies, credit reporting bodies or payment providers where reasonably necessary; complying with applicable laws, regulations, industry codes and lawful requests from regulators, government authorities or law enforcement agencies; and any other purpose disclosed at the time information is collected or otherwise authorised or required by law. As a telecommunications provider, E.Tel may also collect, retain or disclose certain information to comply with obligations under legislation including: the Telecommunications Act 1997 (Cth); the Telecommunications (Interception and Access) Act 1979 (Cth); the Privacy Act 1988 (Cth); ACMA requirements and industry codes; telecommunications data retention obligations where applicable; lawful interception and assistance obligations; emergency services obligations; and fraud prevention, complaint handling and identity verification obligations. We do not collect or retain personal information arbitrarily or without a legitimate operational, legal or regulatory purpose. How We Collect Personal Information We may collect personal information in a range of ways, including: when you provide information directly to us through our websites, applications, customer portals or forms; during customer support interactions including telephone calls, emails, live chat, social media messaging or other communications; in the course of providing telecommunications products, services or related benefits to you; from authorised distributors, channel partners, resellers, commercial partners, or from online platforms on which we maintain a presence or represent our products and services; from payment providers, fraud prevention providers, identity verification providers or credit reporting agencies; from publicly available sources where permitted by law; from our records relating to your use of our products, services, applications or websites; through electronic tagging technologies including cookies and similar technologies; through analytics, page tracking and website usage technologies; through login, authentication and fraud detection systems; from telecommunications wholesalers, carriers or network providers; where required by law or government authorities, including through identity verification or document verification systems used to confirm customer identity prior to activation of telecommunications services; and from third-party compliance or verification providers assisting us in meeting our legal and regulatory obligations. Where lawful and reasonably necessary, customer support calls and communications may be monitored or recorded for quality assurance, staff training, dispute resolution, fraud prevention and compliance purposes. Cookies, Analytics and Online Activity Our websites and applications may use cookies, analytics tools and related technologies to: maintain website functionality; improve user experience; understand website traffic and performance; assist with fraud detection and security monitoring; personalise content and communications; and support advertising and marketing activities. This information may include IP addresses, browser types, operating systems, referring URLs, pages visited and interaction information. We may also use analytics and advertising providers including Google Analytics and similar technologies to better understand website usage, improve our services and deliver more relevant content or advertising. You may adjust your browser settings to disable cookies, however some website functionality may be affected. Disclosure of Personal Information We may disclose personal information to: telecommunications wholesalers, carriers and network providers; payment processors and financial institutions; fraud prevention, identity verification and cybersecurity providers; credit reporting bodies and debt recovery service providers; cloud hosting, IT, software and communications service providers; customer support and operational service providers; professional advisers including accountants, auditors and legal advisers; marketing, analytics and advertising service providers; regulatory bodies, law enforcement agencies and government authorities where required or authorised by law, for example to the Integrated Public Number Database (IPND); dispute resolution bodies including the Telecommunications Industry Ombudsman (“TIO”); and other third parties where you have consented or where disclosure is otherwise permitted by law. Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure such providers maintain appropriate privacy and security standards. E.Tel does not sell personal information containing personally identifiable information to third parties. However, we may use or disclose aggregated, statistical or de-identified information for operational, analytical, reporting, product development, marketing or business purposes where such information does not allow identification of individuals. Data Security and Protection E.Tel takes reasonable technical, organisational and administrative measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures may include: encryption of data transmitted through our websites, applications and online portals using secure transport technologies; storage of information within protected and access-controlled database environments; storage of information in paper format in secured locations; restricted staff access to systems and customer information based on operational requirements; multi-factor authentication and secure authentication processes where appropriate; cybersecurity monitoring, intrusion detection and fraud prevention systems; secure cloud hosting and infrastructure providers; internal policies governing access to and handling of personal information; staff confidentiality obligations and privacy awareness training; and periodic review of operational and security processes. Where practical and appropriate, personally identifiable information may be minimised, redacted or excluded from internal operational communications, reporting, analytics, troubleshooting workflows and third-party interactions where full customer identification is not required. We also take reasonable steps to ensure that third-party service providers handling personal information on our behalf maintain appropriate privacy and security safeguards. While we take reasonable measures to protect personal information, no method of electronic transmission, storage or cybersecurity protection can guarantee absolute security. Data Retention We retain personal information only for as long as reasonably necessary for operational, legal, regulatory, accounting, dispute resolution, fraud prevention and compliance purposes. Due to telecommunications regulatory obligations, certain records may be retained for minimum periods required by law, including where required for lawful interception, data retention, complaint handling, fraud prevention or law enforcement purposes. We retain personal information for as long as reasonably necessary for operational, legal, regulatory, accounting, fraud prevention and customer support purposes. Where practical and appropriate, E.Tel may securely delete, de-identify or anonymise personal information that is no longer required, subject to applicable legal, regulatory and operational retention requirements. Marketing Communications We may contact you regarding our products, services, promotions, service updates or related offerings using channels including email, SMS, telephone, social media or digital advertising platforms where permitted by law. Direct marketing may relate to E.Tel products and services, or products and services offered in conjunction with our commercial partners or related service providers. You may opt out of marketing communications at any time using unsubscribe functionality or by contacting us directly. Certain operational or service-related communications may still be sent where necessary for the administration of your account or services. Overseas Disclosure of Information Some of our service providers, systems or technology partners may be located outside Australia, including providers involved in cloud hosting, software development, artificial intelligence, customer support, analytics, fraud prevention, payment processing or telecommunications operations. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles the information in accordance with appropriate privacy and security standards. However, overseas recipients may be subject to different privacy laws and obligations than those applicable in Australia. By using our services, you acknowledge that overseas disclosure of personal information may occur where reasonably necessary for the operation of our business and services. Access and Correction You may request access to personal information we hold about you and request correction of inaccurate or incomplete information. We will require verification of identity before processing such requests. In some circumstances, access requests may be declined where permitted by law, including where your identity cannot be verified, where disclosure would impact the privacy of others, prejudice investigations, or otherwise conflict with legal obligations. We take reasonable steps to ensure personal information is accurate, up-to-date and complete, however we rely on customers to notify us of changes where applicable. Complaints and Contact Information If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue promptly and fairly. Privacy-related enquiries or complaints may be directed to E.Tel using the contact details available on our website at www.etel.com.au . We aim to acknowledge and respond to complaints within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (“OAIC”) or the Telecommunications Industry Ombudsman (“TIO”), where applicable. Office of the Australian Information Commissioner: Website: www.oaic.gov.au Telecommunications Industry Ombudsman: Website: www.tio.com.au Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations or industry requirements. The latest version of this Privacy Policy will always be available on our website. Your continued use of our products or services after changes are published constitutes acceptance of the updated Privacy Policy.

Refer a friend to E.Tel and both of you can enjoy rewards! Share the benefits of our affordable and reliable mobile plans on the Optus network. Learn how you and your friends can save on your mobile bills with E.Tel's referral program. Bonus Refer a Friend. Get Rewarded Every Time. Invite your friends to join E.Tel and earn referral rewards when they sign up to a mobile plan or purchase a travel eSIM. How the Refer A Friend Program Works Refer an E.Tel Mobile Plan Step 1 Log in to your E.Tel App and go to Referrals Step 2 Share your E.Tel Mobile referral link with your friend, and ask them to use it when purchasing their mobile plan. Reward Once activated, you and your friend each receive $10 credit. Refer a Travel eSIM Step 1 Log in to your E.Tel App and go to Referrals Step 2 Share your E.Tel Travel link with your friend, and ask them to use it when purchasing their travel eSIM. Reward You receive 10% credit, and your friend gets 10% off when they make a purchase. LOGIN TO REFER A FRIEND LOGIN Referral program terms and conditions: 1. The mobile plan fee must be at least $20 2. Not applicable if the person signed up using a promo code 3. Only applies if the person being referred is a new customer 4. Referral bonuses will only be applied on the next period bill. 5. The referral credit is non-transferrable and non-refundable. 6. We reserve the right to refuse or clawback the referral bonuses at our discretion if we reasonably suspect abuse of the referral program. 7. Discount, credit, or commission amounts may be increased or decreased at any time by E.Tel without prior written notice, unless otherwise agreed in writing. For most up to date amounts, refer to the Referral section after logging into your account. Have Questions? Contact Us Now!

In partnership with the Seniors Card program in Western Australia, E.Tel Mobile gives Aussies what they really need, affordable sim-only mobile plans that don't try to push ever increasing monthly fees. $10/mth 10GB This special was discontinued on 2nd of February and is no longer available. To check out our new plans visit www.etel.com.au Plan Inclusions 10GB data. Speed is uncapped, often over 200Mbps Extra data only $5/GB, avoid bill shock Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 100mins free international calls to 75 destinations Month-to-month, no contract Your Billing Cycle is from the 1st day to the last day of each month eSIM also available Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries WA SENIORS CARD HOLDERS 10GB $10/mth Unlimited national calls & SMS 100mins free international calls No lock-in contract Special rate for WA Seniors Card holders Keep your existing number Customer support that listens Powered by the Optus network eSIM also available Claim Offer UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Frequently asked questions FAQ Travel eSIM Plans 28 Day Plans Billing FAQ New Number Plan Home Internet Getting Started FAQ Home Internet Technical FAQ BYO Modem Guide E.Tel Modem Guide Scam Awareness Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I run out of data? How can I read and understand my E.Tel bill? What's the billing cycle and charge? Protecting against unauthorised transfers E.Tel protects you against Unauthorised High-Risk Transactions What devices get blocked after the 3G shutdown? What is MMS and is it included? Where can I get an E.Tel SIM card? Do you have plans that come with a mobile phone?

Save on mobile with E.Tel's budget-friendly SIM-only plans. Keep your current number and benefit from Optus network coverage and competitive rates. $38.90 60GB Plan for $19.90 $19.90 for first three months. Reverts to standard rate of $38.90 for 60GB thereafter. Offer ends 30 November 2025. New customers only. Plan Inclusions 60GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 300mins free international calls to 75 destinations , perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Monthly fees begin only after activation. Free eSIM or physcial SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM . Free bonus travel eSIM Save up to $150 worth of roaming fees! Within the first 6 months, claim a free 30 days travel eSIM to a destination of your choice. See E.Tel Bonus Travel eSIM Offer for further details. *Free 30-day Travel eSIM and roaming savings offer subject to eligibility. Travel eSIM options, pricing equivalents, and availability may change without notice. See full offer terms: E.Tel Bonus Travel eSIM Offer . Terms & Fair Use Policy Apply Critical Information Summaries Offer ends 30 November 2025 Unlimited local calls, SMS & MMS 300mins free international calls No lock-in contract Buy Now Exclusive plan for Facebook customers Free eSIM or phyiscal SIM Keep your existing number Powered by Optus Free travel eSIM included* - Save up to $150 on roaming* UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Join thousands of happy customers We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr Frequently asked questions FAQ Travel eSIM Plans 28 Day Plans Billing FAQ New Number Plan Home Internet Getting Started FAQ Home Internet Technical FAQ BYO Modem Guide E.Tel Modem Guide Scam Awareness Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I run out of data? How can I read and understand my E.Tel bill? What's the billing cycle and charge? Protecting against unauthorised transfers E.Tel protects you against Unauthorised High-Risk Transactions What devices get blocked after the 3G shutdown? What is MMS and is it included? Where can I get an E.Tel SIM card? Do you have plans that come with a mobile phone?

Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. EXCLUSIVE MOBILE DISCOUNT China Airlines Passengers Only Please select: I'm an Australian Resident I'm not an Australian Resident support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

Looking for a low-cost SIM plan? E.Tel offers affordable SIM-only plans with Optus network reliability, keep your number and enjoy great savings. Value 20GB $15 for first three months. Reverts to standard rate of $25.90 for 20GB thereafter. Offer ends 30th September 2025. New customers only. Plan Inclusions 20GB data Lots of data for one of Australia's lowest monthly fees Unlimited calls and text across Australia \Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 100mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Your Billing Cycle is from the 1st day to the last day of each month Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM Terms & Fair Use Policy Apply Critical Information Summaries Offer ends 30th September 2025 Unlimited national calls & SMS 100mins free international calls No lock-in contract Exclusive to Facebook customers Free eSIM or physical SIM Keep your existing number Powered by Optus network Buy Now UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. CUSTOMER CARE THAT ACTUALLY CARES We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr Frequently asked questions FAQ Travel eSIM Plans 28 Day Plans Billing FAQ New Number Plan Home Internet Getting Started FAQ Home Internet Technical FAQ BYO Modem Guide E.Tel Modem Guide Scam Awareness Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I run out of data? How can I read and understand my E.Tel bill? What's the billing cycle and charge? Protecting against unauthorised transfers E.Tel protects you against Unauthorised High-Risk Transactions What devices get blocked after the 3G shutdown? What is MMS and is it included? Where can I get an E.Tel SIM card? Do you have plans that come with a mobile phone?

Enjoy Australia's most affordable SIM only mobile plans on the reliable Optus network. Keep your number and start enjoying great savings today. Value 25GB $15.00 for first six months. Reverts to standard rate of $25.90 for 25GB thereafter. Offer ends 30th September 2025. New customers only. Plan Inclusions 25GB data Lots of data for one of Australia's lowest monthly fees Speed is uncapped, powered by the fast and reliable Optus network Unlimited calls and text across Australia Unlimited standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia. Standard national MMS also included. Free international calls 100 mins free international calls to 75 destinations Perfect for keeping in touch with friends and family overseas. Month-to-month, no lock-in contract Your Billing Cycle is from the 1st day to the last day of each month Free eSIM or physical SIM Get eSIM instantly in your inbox, or receive a physical SIM in the mail, all free of charge. Check if your phone supports eSIM Terms & Fair Use Policy Apply Critical Information Summaries Offer ends 30th September 2025 Unlimited local calls, SMS & MMS 100mins free international calls No lock-in contract Number transfers and new numbers only Free eSIM or physical SIM Keep your existing number Connect in minutes Powered by the reliable Optus network Buy Now UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. JOIN THOUSANDS OF HAPPY CUSTOMERS We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel Mobile. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre to quickly answer questions regarding your mobile plans Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional. Liam. R on 3 Jun 2026 I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending. Aras. G on 12 Dec 2025 It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well. Anette. A on 20 May 2026 The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased. Larry. N on 9 May 2026 Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support.. Jenny. V on 27 Apr 2026 Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors Alex I. on 25 Aug, 2025 Great service! Affordable price and I really wish I switched earlier! Nicholas M. on 07 Jul, 2025 Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems. Kenny A. on 07 Jan, 2025 I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place. Tom T. on 14 Feb, 2025 Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel. Ming L. on 27 Feb, 2025 Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B on 1 Apr, 2025 My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H. on 09 Aug, 2024 A great provider. The best price and quality service. Noel H. on 06 Feb, 2025 Very helpful and easy to connect Ruel C. on 10 Oct, 2024 E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F. on 29 Jul A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M. on 06 Sep, 2024 Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica S. on 04 June, 2024 Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil on 06 Sep, 2024 Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. by Justin Y. on 15 Apr The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. by Ung S. on 19 Jun, 2024 Very satisfied with customer service. by Edel R. on 23 Jan, 2025 Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. by Kurt Y. on 15 Sep, 2024 I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :) by Sophie W. on 23 Jul, 2025 Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner by Emilia S on 07 Nov, 2024 10/10 customer service and only took a few mins to transfer my number across by Max T. on 15 Apr, 2024 Very active and prompt customer support, we are using their services for more than 4 years :) by Abdullah R. on 21 Jan, 2025 Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! by Saba K. on 06 Mar, 2024 Very Quick Response to my Email. Easy to deal with! by Peter B. on 18 Sep, 2024 Fantastic experience with Etel. by Eason Z. on 28 Mar, 2025 Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. by Colin D. 26 Jun, 2024 Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. by Amy T. 15 Feb, 2024 International roaming, easy to get it activated before you leave Australia by Paul G. on 13 Nov, 2024 I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel! by Thea W. on 06 Nov, 2024 Good service - better than hoped for result. Thanks for listening to your clients. by Brian T. on 27 Aug, 2024 Easy setup of overseas roaming and assistance with phone settings by Robert D. on 07 Sep, 2025 In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars. by Dennis B. on 27 Feb, 2025 Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change by Anna M. on 24 Sep, 2024 Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x by V S on 20 Aug, 2024 Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider. by Alphonse D. on 24 Feb, 2025 I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! by Michelle J. on 08 Apr Frequently asked questions FAQ Travel eSIM Plans 28 Day Plans Billing FAQ New Number Plan Home Internet Getting Started FAQ Home Internet Technical FAQ BYO Modem Guide E.Tel Modem Guide Scam Awareness Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? Can I make international calls? Is there international roaming? Is there a contract term? How long does it take to receive my new E.Tel SIM? What happens when I run out of data? How can I read and understand my E.Tel bill? What's the billing cycle and charge? Protecting against unauthorised transfers E.Tel protects you against Unauthorised High-Risk Transactions What devices get blocked after the 3G shutdown? What is MMS and is it included? Where can I get an E.Tel SIM card? Do you have plans that come with a mobile phone?